Hilton Garden Inn Durham Southpoint

Wendy Carroll

have not stayed yet however I called to make a reservation this morning and Tegris was absolutely great at helping me with my requests! I was being a little overly picky about my 2 night stay for an upcoming wedding so Thank You Tergris!

Cndyman

As a Diamond member, one would think that Hilton would be interested in taking care of their best customers but that is not the case. Tried to adjust my reservation 2 weeks from our stay... No changes are allowed. My profile has stated for 20 years to be far away from the elevator and they put me right next to the elevator, called down to change... No changes allowed. I am guessing I will need to look into Marriotts program. Ugh.

Mrs. S. C. Womack

You would think looking from the outside the rooms would reflect it. We checked in after I was medicated and discharged from an out of state ER. From the ER it was a 3hr drive to the hotel. We did a late check in. The desk in the room had a leg that was barely hanging on and there was splintered wood where the Kerig was. I know housekeeping noticed this when they cleaned the room. Thank God our small child was not with us as this was a BIG safety issue. As a Diamond member I was disappointed. I feel like they just put guests in any room regardless of member status because guests stay there because of the convenience. It’s sad that we’ve stayed in Hampton Inns that are more up to par. Y’all need to step it up a few notches, Hilton Garden Inn Durham! The location was good and convenient to the mall, interstate, and shops.

Tamesha Straughn

Upon checkin, the front desk staff looked at me as if I were lost instead of greeting me after my long trip & asking how they could help. I walked up to one girl who I told I had a reservation & she pointed me to another girl who was at the other end of the counter. Once check in was over, I wasn’t told anything about the amenities, where anything was located and my room type wasn’t confirmed. When I got to my room, I immediately noticed a queen sized bed even though I had prepaid for a king. I was tired & didn’t even bother to call down to the front desk. The next morning, I woke up & decided to open the curtains. When I happened to look up at the ceiling, I noticed a growth that looked like mold or something gross in the upper left corner. It was absolutely disgusting. Fortunately, I checked out early. Would not stay there again & definitely wouldn’t recommend.