Courtyard by Marriott New York JFK Airport

Justin Ingraham

The hotel is dated and dirty. The service and staff were amazing. As I mentioned to the front desk member at checkout, this is one of the first hotel chains I have been to where 95% of staff was friendly and greeting you from housekeeping to cooks and between. Their free breakfast may not look like much but their sandwiches are very large and filling. The location is in a residential area which makes parking difficult.

Chrysta Hann

Shuttle driver was awesome. Checked in at the front desk at 6pm and all the employees were so helpful and sweet, they also went the extra work to get our rooms located close to each other. The rooms are clean and there is WiFi and full menu!

Dave Vitalo

My group of 5 recently spent the night prior to our early morning departure from JFK airport. Our travel companions had booked a 1 BR and were accompanied by their teenaged daughter. When they checked in and discovered that the bedroom was not private from the living area, the daughter began to feel anxious about being able to get a good night's sleep due to her parents' snoring. I inquired about upgrading my room, since I have a Titanium status with Marriott, and was initially told that nothing was available. Then, on the way to the elevator, we were pleasantly greeted by Michelle who was on temporary assignment with this hotel. We explained our situation and Michelle worked with the front desk staff for a few minutes and returned with a suite upgrade for me! This was a perfect solution and really relieved the anxiety on our friends' daughter. We all dropped our luggage off in our rooms and returned to the lobby for dinner and drinks. Everyone enjoyed their meals and slept well that evening. The rooms were not luxurious, but were very clean and quiet. We left our vehicle with Marriott and took their early morning shuttle to JFK. The ride was very short and the driver, as the rest of the staff, was very pleasant and professional. We enjoyed chatting with him about the Virgin Islands. We were all very happy with our experiences at this Courtyard Marriott and especially thankful to have met Michelle. Kudos to all! We will be back for future flights - for sure. These folks show you hospitality the way you should expect it and the way we mostly find it at Marriott properties.

Scott Byers

Room cleanliness needs some serious improvement. Looks like room hadn't been dusted in weeks. Bathroom missing a towel hanger and not replaced before they chose to assign this room. Sink stopper not operative. The cordless phone did not work but the base for speaker phone did. You'd think housekeeping would make note of any maintenance issues and report for repair before assigning to a customer but I guess not. Comfortable bed.