La Quinta Inn & Suites by Wyndham Springfield MA

Theresa Castillo

DON'T STAY HERE. It's dirty, they'll double charge you & it's hell getting the hotel to refund you. I don't ever do reviews but people need to be warned. I booked through a 3rd party so no refunds available. That a was a mistake. The place is dirty & my family got sick. You can see corners with dirt, lamps with layers of dust b/c housekeeping does the bare minimum. The sanitizer in the fitness room was empty but there's a sign to please sanitize equipment after use. Housekeeping is slacking & my family left with sore throats. Also they have a very rude front desk woman who is very unhelpful. Upon checking out I told her that I was being charged for an extra night & that rude woman interrupted to say that I wasn't b/c that was a pending charge for incidentals. I informed her the pending charge was not in the amount of $50 but a specific amount like an extra night. She said it's only pending & won't post. Well, it did post. I've been calling for over a week & keep getting the same rude woman who says that I need to speak to the manager but the manager isn't there AND THEN hangs up on me. I'm now going through my bank to get my refund. I'm warning you. This place isn't worth it. If you're reading this, look for another hotel.

Kelly Morgan

Location was terrific! Check in staff were not friendly and seemed bothered. Room had a non working warm refrigerator that was replaced by hotel maintenance when I complained. During the exchange of refrigerators, the broken one leaked nasty water all of over the floor and rug. When I asked for another towel to dry the floor more I was questioned as to why. Shower curtain would not close which sprayed water everywhere and a gap in the ceiling. Very few small bath towels and even though stayed two nights, we were not provided with more. Our room was adjoined to another separated by a closet locking door. Thin walls and could hear neighbor with loud children trying to open their side of the door throughout the night and early hours. Did not sleep well. "Complimentary breakfast" was not good. Hotel staff did not maintain well and when anyone asked the staff questions you were given a rude and snarky response. Staff seemed to be hating their jobs. Food was subpar and if you weren't there early it ran out quickly with crowds of children being unsupervised just running around dumping things on the floor. Beds and linens were comfortable and clean. The check out staff person was friendly. Pool was nice and clean but difficult to enjoy due to unsupervised and yelling children. Probably would not stay here again. Majority of the staff need customer service training.

Denise Stanich

My stay was very good. Staff was attentive and did their best accommodate our needs. They were pleasant and hustled. Rooms were clean despite the turnover of guests. I would stay here again.

Nathaniel Worthley

Young lady who works the front desk is always a delight. Hard working young lady. The hotel is a standard La-Quinta, however a few things that set above. Rooms are always clean and they always have fresh towels. Pool isn't the best but it is OPEN and it's WARM! Very convenient location and anyplace near a Dunkin Donuts always gets a bump from me. The only complaint I have is that as a larger / taller man the bathrooms feel a little small. Older / smaller style toilets and lower wall bathtubs. Other than that it's worth the stay.