Sheraton Springfield Monarch Place Hotel

Luke Perczak

There's a sense the 90's haven't left the hotel. Let's be honest, barely 2 elevators working but what's worse is the black mold in the supply vents in the rooms. So if you think you have an allergy reaction it's not pollen. Our friends room had mold as well, so I assume it will be in majority of the hotel. Bathroom has no powered ventilation. The open concept of all the hallways inside makes this place noisy. This place needs more than bleach cleaning. If you like nostalgia from the 90's this place is for you.

Betsy Hamill

We booked an accessible room but it wasn't well designed. The toilet and accompanying grab bars were way too low and not ADA compliant. It had a bath tub with grab bars for bathing which doesn't work and is actually dangerous to try and get in and out of for anyone with disabilities. Also the beds were so high up that a disabled person could easily fall. It was really an old but clean room that someone added a few grab bars too and called it accessible but it wasn't.

Alexandra Ackerman

This hotel can't seem to decide what it wants to be. In many ways - room comfort, decor, and friendly staff - it is more than a 3-star hotel. But then as a guest you see room service plates on the floor from the night before long into the day, random food like potato pieces on the floor in the hallways, and experience shaky elevators that clearly need to be updated. Definitely a mixed bag, but we've stayed here twice and would do so again. I'd just like to see a few more improvements.

Chris & Sara Shashaty

What a great experience. I literally have nothing bad to say, the staff was kind , the food was great and my room was clean. Every morning I went down to grab breakfast and was greeted by a very kind server named Darcy that was on top of making sure I was taken care of. Thanks for having me! Cheers