Hilton Garden Inn Springfield, MA

vocabularical

Beds are rickety and the sheets are cheap. Be weary of the hotel's "100% smoke free" claim--because it's not remotely close to true. Cigarette and cannabis haze wafted through the hallway and infiltrated my room at all hours of the night and early morning; enough to irritate and disrupt sleep. Bathroom was mediocre; shower was dirty. At the price point this place demands, a superior experience could certainly be had elsewhere. Also, breakfast isn't free. Wish I had gone to the Sheraton nearby. Otherwise, a pretty central and accessible location right across from the Basketball Hall of Fame.

Natalie Rivera

I had a great experience at this hotel and was satisfied with the service. It was neat and clean when I first walked in and smelled amazing. The food service was quick and tasty. Most definitely recommend others to go to this hotel.

junesha beasley

I love the fact that the hotel was a in a great area, and the staff was super super friendly!! Especially Patricia from housekeeping she really went above and beyond and that’s what customer service is all about! Devon at the front desk was really nice as well! The room decor just needs a little updating

Cheryl Lampitelli

Nice hotel. Hate the Covid restrictions. We stayed for 5 days for an outdoor show. Our room was never cleaned. With 2 small garbage cans they got full after the 1st day. We had to ask for them to empty the garbage. We had to request more towels as if 4 towels between 2 people would ever be enough for 5 days. We had to request more coffee pods and creamer etc. Hopefully the next time we visit, these restrictions will be lifted