Enterprise Rent-A-Car

Jeff Kimmel

Reserved online. Everything was so easy including returning the vehicle. Top notch customer service from the cicero location.

Valerie Walczak

Such a pleasant experience with everyone here. They went out of their way to get me the vehicle type that I wanted (rental to replace my damaged vehicle while it is being repaired) With the extreme shortage of vehicles at this time, they had to get it from another location and I really appreciate that. Everyone here was delightful and this was by far the best car rental experience I’ve ever had.

Colleen Jackson

First time for everything right?! HORRIBLE experience and I rent from Enterprise often. Called for a pick up after 35 minutes called back "Oops" they forgot (insert rolling eyes here) - finally showed after another 30 minutes - place is 5-7 minutes away from where I was. Did not receive the free upgrade I was entitled to and tablet died during checkout and had to start over...But this is not the norm and worker was very apologetic. Things happen and I will continue to use Enterprise.

OptifIex

What a story! We booked a reservation at around 9:40 am for 10 pm we arrived 10 minutes after 10 and were at first told how they didnt have any cars, despite the system giving us a confirmed reservation only a half hour prior? im literally looking at a lot full of cars that they own. They said they were going over to some firestone lot to grab an upgrade. They did the usually attempt to make a $22 car into a $75 rental but we rejected it. Another thing that bothered me is we had added the $9 insurance on booking the car, so why are we choosing it again? What is the point of making me do it prior, if its not going to register? But these would be only slightly annoyances. What followed was a Trainwreck of Starbucks level. We're told its only going to take a few minutes to prep the car. its being prepped right then, we were even told "momentarily", within minutes, any second now. we had explained we were getting passengers from the airport and they were waiting for us. We waited and waited. 20 minutes later two guys pull up with the car, get out and the one guy goes " I just want to make sure the trunk shuts" im like, huh? i look at the trunk and its not even one side high, another sunk in, this car has been in an accident. She comes out and i point out the car is NOT WASHED. Its very dusty on the outside, like its been sitting for days. I ask has this car been in an accident? she says "i see it has quite a few issues mentioned." I say the car hasnt been washed, or vacuumed to which she says well you rushed us. this is when she says "I'm not comfortable renting to you anymore." I'm astounded at the sheer arrogance of that statement! I said to her, you better be the CEO's daughter or something, or I think you should start looking in the classifieds. Lets see what have I forgot. Oh yeah, we were the only customers the entire 45 minutes, and at least 5 employees all sitting around couldnt get one measily car gone. If Enterprise goes under youll know the reason why. the photos are of the trunk being uneven, the back window covered in dust, the passenger seat with easily visable dirt on the seat. thanks for sparing me whatever scam you were trying to perpatrate on us by renting us this damaged and filthy car. BTW Enterprise Corperate, dont even try to compensate me to get this review amended or taken down. We went to a rival car rental and were down the road literally 10 minutes after arriving at the desk. I should point out we told the woman we had a nightmare at enterprise and she said "Circle drive?" yes, "theyre constantly being complained about." 8 said dont worry im not keeping this to myself, im telling the world.