Tacoma Subaru

Sean D Shelton

Well, so far I'm not impressed with this dealership. When I initially purchased my vehicle I was told it had remote start. Come to find out when getting the car it did not have remote start. So I asked if they would be willing to put one in and one of their sales managers agreed to pay half for the installation but he made me promise to use only their dealership when having my vehicle serviced not to mention the fact that I pretty much had to beg. That left a sour taste in my mouth. Then I had an appointment yesterday for 4:00 p.m. I received no calls from the dealership to cancel. When I arrived prior to my appointment I was told we have mechanics out for training we're sorry we're not going to get to you and many other people who had appointments before you today. For whatever reason they thought it was a good idea to let me drive all the way down there instead of calling me to tell me this I had of time. Then I received a sarcastic comment from the service advisor as if I was being a problem to them. So I decided to call back today and talk to Travis who I'm told is the service manager and he explained that they had many employees out with kovan which I can understand however that still doesn't explain why they couldn't call customers ahead of time and cancel their appointments instead of letting them come all the way to the dealership. I did think that as a goodwill gesture maybe they would have offered a complimentary oil change or something of that sort for my trouble but nothing like that was offered. I've also been told on more than one occasion by employees at Tacoma Subaru that they were number three in customer service in the nation when I called this morning I find out that they're actually number 22. I'm not writing this dealership off for good but so far they have a lot of room for improvement. I would just suggest asking a lot of questions when you make your appointments, Best of luck.

Forrest Payne

Was not sure what to expect except pure torture when buying a car, but I have to say that my buying experience was absolutely great. Molly was a joy to work with and has a lot of patience. After my initial apprehension about specific cars and payment options, Molly helped me out in making my final decision by showing me other cars in my budget and making necessary adjustments to get my financing where I wanted it. Pete worked diligently to finish up with financing. He was great. Thank you for getting me into my new Subaru Outback.

Kiki Carreno

Josue was awesome! I was really nervous about the whole buying process. I had never financed a vehicle -just leased. And had always owned a Toyota. I had a bunch of questions about trading my lease in and the whole process behind trading it because I still owed on my Corolla. He was able to answer all of my questions and if he couldn't he found someone right away who could and, made the process as quick and painless as possible. And, with how crazy the car market is right now I was shocked that I could still get a good deal with great rates. The car even showed up earlier than expected. And, am now the proud owner of a 2022 Crosstrek! Big thank you to Josue, Kelly and the whole Bruce Titus team!

Kate McKenzie

Pete at Tacoma Subaru has proven that car buying CAN be not only painless, but fun. We found ourselves unexpectedly in the market for a new vehicle, and after receiving exceptional care from Travis and Jenna in the Tacoma Subaru service department, we decided to give the sales department a try. We weren't exactly sure what we were looking for or what we needed, and Pete gave us all the room we needed to be able to figure that out. Our previous sales experiences at other dealerships were stressful, as we often felt pressured and not heard. Pete not only listened to every word we said, but HEARD us and helped find the right fit for our family. In addition to exceptional customer service from start to finish (including weekly and even bi-weekly calls with updates while we waited for our new car to arrive, and several nights where he stayed late with us past closing time), we just really LIKED Pete. He took time to get to know us, our son, and our story. Not many people can say that. The big stand out moment for us was when Pete continued our conversation from the sales department outside with us in the freezing cold while we waited to check out at the service desk. He listened to our son's stories and jokes with genuine interest and waited until we had our vehicle and were getting back into our old car for the night (this was before he even knew if we'd be purchasing a vehicle from him). With Pete, we felt like we were people that mattered to him, and not just a sale in the books (which meant a lot to us after recently coming from another dealership where a sales person told us their cars were marked up $2,000+ and if we didn't want to buy his car, someone else after us would). Cheers to Tacoma Subaru---to the whole crew---and our hats especially are off to Pete, Travis, and Jenna, our Subaru All Star Team. <3 You've made us customers for life.