Embassy Suites by Hilton South Bend at Notre Dame

Cj Hanz

Arrived after the notes check in time of 3pm, was told room was upgraded (which was great) but the room was not ready yet. Told likely between 5/5:30 as they were behind due to staffing shortages. Came back at 7:30pm, got room keys, however we arrived to the room to find the door propped open, dirty pile of bed linens on the bedroom floor, dirty towels on the bathroom floor, and a pile of garbage bags. Back downstairs we go to wait at the front desk while they tried to help another guest having their own issues with check in/room. Manager on duty comes up to the front to try and resolve. Given keys to another room that “he personally checked”. Go up to that room, walked passed a pile of sheets in the hallway near the room door and while ok, cleanliness standards not what I would expect from a Hilton brand. Dropped off our items, decided to walk down to get something to eat vs. taking a chance at the hotel restaurant. On our way back, saw the same Mgr on Duty in a alleyway by the hotel with 4-5 other hotel employees chatting and smoking cigarettes. While I get everyone is dealing with staffing issues, maybe it’s time to look at the leadership of the hotel, especially when we stayed at the Hilton Garden the night before that was 3 miles away and no issues whatsoever! Don’t waste your time and money here.

jacob belenky

I’m in hotel every week, hotel is nice clean well located. The staff is very friendly, ready to help. Breakfast is delicious, very well served. Gym is decent for morning work out. Happy hour is big plus, Fred, the bartender, is a great guy, very friendly. Rooms are spacious, clean. Strongly recommend.

Nina Awad Becklund

We had a canceled flight and were desperate for a room. We went to Brandon, the manager of Embassy Suites, and he was so caring and helped us out tremendously. He is truly an outstanding asset, and we will be back because of him along with Cynthia. I believe her name was at the 530 happy hour. She went out of her way and was so kind, professional, and a joy to speak with. These two employees really made a rough night into an enjoyable one. Thank you both! Rooms are clean, the hotel is great, and has a great bar and excellent breakfast. The entire staff was great!!!

Chris Doll

Everything was top notch for our recent stay. Great location for attending an ND bball game. Check in, parking, happy hour , breakfast, fitness room, and check out all solid. The entire staff was courteous and very friendly. Had a minor issue with thermostat when we checked in and maintenance was sent to the room immediately and rectified the problem.