Sutter Home & Hearth

Samuel Hoang

Nathan and the staff at Sutter were super generous with their time and helpful in helping me sort out my fireplace issue.

Ann Pulkkinen

Shout out to Megan who answers the phone at Sutter Home & Hearth. She is exceptionally knowledgeable and very helpful. I called with a question about power outage function, expecting to be told a technician would call me back. Instead, Megan very clearly explained what to do. She was just as patient when I called back for more guidance! I highly recommend this business for their products and customer service.

Nathan Wright

The staff at Sutter was extremely friendly and knowledgeable. I couldn’t imagine buying my fireplace inserts anywhere else! I would definitely recommend Sutter to all my friends and family!

Tom Kahan

We removed 2 wood burning inserts and replaced them with gas inserts 2 years ago. We looked at several sources, including installers who only had an online presence, but every friend we consulted strongly suggested Sutter. We valued the showroom at Sutter which allowed us to see multiple options side by side as compared to the online sales. The staff always looked up our file and connected us with the same person for each visit and call as we worked through our options. They were courteous and professional through 10+ interactions before we purchased. Sutter told us we could heat effectively with these inserts while the gas company said they would be decorative only. For the past 2 years we have heated with the inserts solely and by experimenting with the location of the mobile thermostatic controls are very pleased. The reason I am writing this review is to mention service. We recently had a minor issue with one of our units and called Sutter. They quickly scheduled a service appointment with Sean [?spelling?] who came out, troubleshot the issue, and resolved it. When I had questions about the problem, he came back, double checked the issue and reassured me without charge. Just for fun, I looked up the other sources we considered and 3 of them are no longer in business. Sutter only services what they install and their ongoing presence is worth a lot.