Hilliard/Ray Patch Family YMCA - YMCA of Central Ohio

Clémence Robert

Hi Mary Beth you nickname is jelly beats twins so good nickname

A L

Julia was extremely rude to my little Daughter my daughter is very shy she came over to her and was very loud and continued to be loud and rude. My Daughter started crying and said she was embarrassed and doesn't want to go back to the Y! She really needs to learn customer service and how she speaks to people. We are Black and I haven't seen her speak to anyone else like that. My daughter was just on a mat I continued to tell her she could have pulled me to the side if my daughter couldn't use the mat instead of Consistently getting loud while me and my daughter were right in front of her. Then she proceeded to talk about us to a co worker off to the side as I walked up to her to tell her she could of pulled me to the side they were talking about us. I definitely don't feel comfortable there anymore or my Daughter my daughter is shy just a young girl and didn't say a word this place is supposed to be family friendly she was extremely rude. Can't believe it I am there all the time with my Daughter and we don't feel comfortable anymore. I emailed management on August the 18th Patrick and today is August the 31st we must not be important to get back to. No response and I called and left a voice mail today. Julia needs better service and didn't care when I told her my Daughter was crying.

Keith Woods

Always a great visit. The team is excellent

MadnesstoMindfulness

I have visited hundreds of YMCA across the country. While in a generic YMCA I use the pool and weight floor the most. I use the pool a lot because I am a swimmer. I am the first YMCA represented athlete to break 44 in the 100 free in history. In short, I use the pool and weight floor a lot. Now, why you should avoid this facility and your other better aquatic facility options. - This pool still uses sneeze guards, and lane reservations even though many other YMCA do not. This wouldn't bother me if the concern was health and cleanliness, which it is not. Even though the YMCA has those measures in place thy don't follow any stringent cleaning measures or any other covid measures. The locker rooms are not clean, and they don't have a single covid measures in place like the ones mentioned above. The shower curtains have mold growing in the folds, on my visit there were underwear in the suit dryer with what looked to be feces left inside, and no other cleaning checkups. The weight floor doesn't have staff that frequent the machines to ensure things stay extra clean either. - Now, the lane reservations. The only reason this YMCA still uses them is because they don't want to deal with older members complain and they don't want to staff lifeguards to allow more members to use the pool. Even though a pool closed a couple weeks ago brining more staff to this location. As stated above their concern isn't cleanliness because they don't follow any other measures anywhere else. - The weight floor is always underlit. I know YMCAs don't have a lot of money so if they are trying to save money then it's probably time to close up shop then to continue doing its members a disservice and offering a poor environment. - Finally, the staff. I have seen management like this in several locations. Management more concerned with keeping their job, than providing its community with a pleasurable experience. Focused on doing the bear minimum than one of excellence. Higher management is coarse, disrespectful, and unhelpful. Every experience I have had talking with higher management has always left a sour taste in my mouth. Other Options; If you are an alumnus of OSU or know someone who is (for sponsored visits) I would recement using their facilities. Even if you have to pay for a gym membership, and visit a random city pool it would be better than this Y. Maybe even joining a masters swim team would be better. They have lost of freedom on those teams to come whenever you want or change the swim. If you have to use a YMCA I would drive the extra miles to go to the superior Liberty YMCA, or even the New Albany YMCA. The extra cost in gas or time is worth spending than coming to the Hilliard YMCA.