Residence Inn by Marriott Mt. Laurel at Bishop's Gate

Zay_Savage 18

I would give no stars but one is the only option. This Marriott used to be great for a family stay or just a solo vacation to relax or travel to. The thermostat didn’t work and the ac was blowing out hot air. The dishes were stained and not properly cleaned. As you look around there were knobs and holes in the rooms. Hotel staff were friendly at the main office but yet facility was disgusting. The room had a crack bag in there and also blood and bodily fluids on the sides of the sheets. Breakfast was limited and ran out quick. Great staff in the kitchen but wouldn’t change out the trash bins and would let it overflow. Pool not open to customers of course of COVID standards but still charge you for the luxury of it. Wouldn’t recommend to anyone at all. Laundry room everything was closed or not in service very high prices for a 2 star motel experience.

data masked

Very disappointed. Definitely not a value for the $ they charged. Weak management. Breakfast marginal at best. Institutional eggs, pre cooked single meat choice , packaged everything else. Toaster did not appear until day 3. Water leak appeared on 2d floor and made it to the first floor. Hotel shut off the water but no messages sent. Rooms tired and need an update. Cracked tiles, carpet undone, mattresses not flipped, toilet paper holder fell off. Front desk staff were very pleasant and helpful, as best they could. They were the bright spot in a stay that was tolerated but will never be repeated.

Chloe Spenser

Staff was super friendly and helpful. The man who put breakfast together did a phenomenal job. It was visually pleasing as well as a good amount of food. (The morning of 4/7. I didn't get his name but if he can be recognized) We came in at 1am and when we got to our room the bedroom had a very strong smell of weed. I don't care if people smoke, but the smell gives me headaches and makes me nauseous like cigarette smoke. Luckily we could open the windows and I cranked the AC fan to help air it out. It was too late and we were too tired to try to see if there was another room. The shower head had a wet wash cloth over it. I wasn't sure if it was covering a leak or someone's old towel that got missed so we chose not to wash up there and did so at family's home near by. For a pet places I do feel they should get rid of carpet and put laminet flooring in. Overall we only stayed a few hours, but it was nice for what it was. I hope Marriott will put some money into this location for updates.

Michele Ransone

The Room was large enough and fit my needs. We did experience problems with streaming Management sent someone to assist but it only worked for few mins. The front desk was amazing ! Very pleasant and welcoming. Had incident with loud neighbors across hall,management handled Situation to our satisfaction. I recommend this location