Baymont by Wyndham Peoria

Reach for the Stars

I stayed here for 1 day I reserved a disability room because of my health issues standing and walking. The room was infested with ants, so I requested another room the front desk clerk was not showing a bit of empathy better yet she was pretty rude she worked the second shift. Well she did give me another room but stated to me she not going to put me in a disability room she will give me a standard room I asked her please she refused so now I cant bathe because I have no support also I was very inconvenience because of there room having a infestation of ants and I go home and see ants all in my baggage so now i have to get my car detailed and have my bag and clothes outside to get rid of all the ants in and on my personal property I give my experience 0 stars and WOULD NOT RECOMMEND THIS BAYMONT IN PEORIA TO ANYONE!!

Trixsome Strantz

We arrived late. The room wasn't the cleanest and smelled of smoke, but we were too tired to argue about it. Fell asleep almost immediately on top of the covers with our own blankets. A few hours later, someone was letting themselves into our room. They had a key! We yelled. They left. We were unsettled, but glad of the interior latch. In the morning, with sunlight pouring in, we could see just how dirty everything was. Hair everywhere, a candy bar in the dresser... We checked out, and let them know everything, calmly, quietly, expecting at least an apology and that someone would want to know how bad the room was. They claimed someone new was on the desk that night and they must have made a mistake with the keys. As for the state of the room, they were just rude and uncaring.

Joe

Positive: Frontdesk person was very nice.Lobby looked nice. Negative: You did not advertise that the hotel was under renovation. Elevator is a disaster wating to happen.No inspection report. room 308,wallpaper falling of the walls in the room. Chair filthy.Desk chair ripped,Mold in bathroom.heater panels cracked off.ect..

Allison Georgas

My first room smelled like smoke even though they said it was non-smoking, so they moved us to another room. Then the second room was disgustingly dirty... Stains on the walls, floor, shower, paint falling off the walls, the TV was held together with tape, the remote had chew holes in it. I told the front desk that we wanted to cancel our stay and I asked for a refund. I was told I would get a full refund, but then I noticed a week later I still got charged $70. I called and asked about it, and the woman said that they actually cannot give out refunds and that they lied to me. Absolutely terrible customer service. Do not stay here.