AMC Niles 12

Maureen Lane

I think 🤔 Niles AMC was very good ☺️. With this covit 19 everything is going slow, and very little it is great better. Since a lot of things are not there now I don't know what is going to be there but I hope they keep the theater there. Some people have been telling me that they are going to making a out side store! You tell me what you think about all of this. The AMC And the rest of the place

Francis Villar

They keep a clean theater and have the most current movies on. I loved going to this theater and COVID has certainly taken its toll, but nonetheless they keep their theater in good shape and staffed. I hope this area gets more for traffic so they can have more showing times for movies! Good luck to you all!

Tony Duncan

So, I ordered five tickets through Fandango to see top gun on Father's Day with my kids. When I purchased the tickets I didn't realize that the email I used was incorrect. Needless to say I did not receive my tickets. So I called the theater and talked to a manager named michael. I informed him that I mistakenly used the wrong email but that I had my credit card and ID to show that I was the purchaser and I also knew exactly where my seat would be. He said he was incapable of assuring me that I would get my seats because the purchase was through Fandango. I asked if I could show him which seats I purchased being there were five seats in a row off the aisle it would be quite easy to do. He said that he could not do it because there's no way for him to know that I was the actual purchaser of the seats. I then reminded him that if somebody else purchase the seats they would immediately ask for help because somebody was sitting in their seats. He rebutted that maybe they would be too scared and not want to make a scene and be inconvenienced. I couldn't believe that that was his response. I asked him to remember that it was Father's Day and that there weren't any extra seats so nobody would just take an inconvenience but rather would ask for help. He said he probably wouldn't be able to help me and that I would just be out of luck. Fortunately, I was able to connect with someone from customer service at Fandango and they sent me another copy of my purchase via text on my phone. They also said that the movie theater had the ability to communicate to Fandango as well but this manager named Michael was not willing to exhaust any effort to help me with my situation. I know staffing is tough to come by right now and that maybe he wasn't the theaters first choice but I have no other recourse than to give a low rating because Michael really made my Father's Day a tough go.

Tyler A

I was impressed! Very clean theaters (and with fabric seats too), great customer service, and big screen sizes even in the smaller auditoriums (pictured). The sound quality was great too. I'd come back here.