Crowne Plaza Milwaukee South, an IHG Hotel

Chivonne Miller-Wilson

Slight hiccup upon checking in, but the staff was courteous and more than made up for the minor mishap. Beds were comfortable and room offered nice space. Only drawback was not enough counter space in the bathroom. Fitness center was awesome and spacious as well. Outside looks dated, but inside was modern and trendy...nice update!

Sheri Barnes

The front desk was nice, and beds were comfortable but housekeeping need to be trained better. They came in our room 3 times, unannounced! I have not clue what they were doing. My husband had to call the front desk to tell them to make sure it didn't happen again. The rooms were outdated and we had to switch rooms because the TV in the living area kept going in an out. The TV was definitely outdated. The ice machine and elevator was out for almost 2 days, and we had to have housekeeping vaccum our room because there were particles on the floor. The floors need shampooing. My family and I stayed for 4days, and would most likely not stay again.

Verified Hotel Guest

Positive: Close to highway and reasonably priced. Negative: Upon arrival TV and coffee machine did not work and was not resolved until the next day. Room smelled like mold. They refused to clean the room for the 4 days we were there and cited Covid as the reason. They definitely need to get it together.

Alan Harlow

Comfortable, clean, convenient airport hotel. My colleagues and I spent a short time at this location. Our business and flight schedule requiring accommodations near the airport. Due to our brief visit, my observation and experience with the hotel's amenities is limited. This is not a new property. The hotel has been remodeled, rehabbed and rebranded to a Crown Plaza. The hotel facilities appeared to be from several decades ago and most likely was built under a different brand ( my guess would be a Holiday Inn??) However, the hotel is clean and well maintained. The lobby and common guest areas have been remodeled and refurbished, giving a very pleasant welcoming experience. My guestroom was average size hotel room. It was clean, comfortable and quiet. My room included two double beds, large flat screen TV and mini-fridge. In my opinion, the bathroom needs attention and serious upgrades. Although I believe it was completely clean, the age of the bathroom fixtures and features gave me not the most pleasant experience. In addition, I would have appreciated much hotter water for my shower and shave. The hotel has a restaurant, but I didn't have a chance to dine. The hotel has a very nice gift shop adjacent the lobby and front desk. I didn't make a purchase, but I did visit and look around. It was well stocked and had a nice selection of food, beverage and toiletries. The check in and departure process was very pleasant and efficient. Both the evening and morning front desk staff was wonderful. Very friendly, polite and professional. The hotel provides a complimentary airport service. Departing the hotel early morning went perfect; shuttle on-time and very pleasant, safe ride with an excellent driver. The only issue my colleagues and I experienced with the shuttle was on arrival at Milwaukee. Upon our flight arrival we called the hotel for pickup. Unfortunately, it took approximately 35 - 40 minutes for the shuttle to arrive. Ordinarily, this is just a small inconvenience issue. However, waiting outside in winter temperatures hovering around 10 degrees and ice/snow on the ground, it was quite uncomfortable (especially for me, being a Florida resident!) Once the shuttle arrived the driver never offered any explanation for the delay. The drive is only about 10 minutes, but seemed an eternity as the evening driver was driving very fast in winter conditions and playing very loud music. In conclusion, this hotel is perfect for short-term stays, especially if you need accommodations near General Mitchell International Airport.