The UPS Store

Category: Shipping and mailing service in Surprise, Arizona

Address: 16772 W Bell Rd Ste 110, Surprise, AZ 85374, USA

Phone: +16235379997

Opening hours

Sunday: Closed

Monday: 7:30AM–6PM

Tuesday: 7:30AM–6PM

Wednesday: 7:30AM–6PM

Thursday: 7:30AM–6PM

Friday: 7:30AM–6PM

Saturday: 9AM–3PM

Reviews

Mykol Glenn

Jul 19, 2022

Came to this location to drop off a prepaid package. Didn't receive a greeting, instead the old woman with dyed red hair decided to take sip of her drink and roll her eyes at me. I didn't say anything just put my package on the scale with the prepaid slip on top. Usually the reps will put the documents in the envelope and this woman does not and states put your documents in the envelope. Then she throws the receipt. This location is disappointing and lacks professionalism. Not to mention dirty.

Dennis Dacey

Apr 6, 2022

The store is usually very busy, but that's a good thing. I've been doing business there for over 10 years and could not be more satisfied.

Daniel A

Mar 26, 2022

I go there because the proximity of the place I do have a lot of returns to Amazon, which says for some returns we don't have to pack or use the original box just bring your item and the ups store do the rest. sometimes I do that if I lost the packaging most of the time I put everything back in the box I received it. Last time I did it I put everything back in the box but din't tape the box, and they ask me to pay for the tape which I refused if they have a problem with amazon not paying for the all return this is not my problem, and the blonde person in her 30 or 40's is not very kind or customer service oriented. If you don't like this job go find another one. I know the pandemic now is a great excuse for the lack of customer service but still, if no customer = no business!

Kathirose Crawford

Aug 4, 2021

This store and every employee that I've worked with go above and beyond. They are more than courteous, they take care of each of us with all the care of being with just you regardless of how busy it is. I always enjoy their sense of humor and how well they know their jobs. I love that they allow the individual to decide whether or not to wear a mask and make it clear. There are many other stores to choose from so if you really need to see the employees wearing a mask I'd suggest you go down the street rather than insisting on imposing your wishes on them. We are a still a free society with the ability to choose and I for one appreciate that consideration. If you want great service with a great attitude and a smile then this is your store. Many thanks for your service and smiles.

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Questions & Answers

Can I get copies made?

Lynne Suidinski | Sep 10, 2020
Irene Sellers | Sep 11, 2020

Yes they have fax, scanner, computers available,and printer

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Can you mail packages from there?

Larry Otto | May 8, 2020
James Bray | May 9, 2020

Yes, but not using USPS. They use UPS.

Can email them and print from there?

Lolin De ilidge | May 8, 2020
Marty Conlon | May 9, 2020

I believe so, give them a call direct. Very nice helpful staff.

How do I check tracking options

Diann Hickman | May 8, 2020
Carol Needham | May 9, 2020

Do you have a tracking number? I would go to their website as I don't have an answer otherwise

Is there a weight/size limitation on items to ship?

Del M | May 9, 2019
Sam Kuoha | May 10, 2019

I would find another place to send your pkg. I sent done things to West Africa n it was sent back twice n it was taken care of them at the UPS store n a week delay n still it came back. Sent 6# n it costs me $700.00. Yep you heard me $700.

Can you have a fax sent to you for me?

Pam Hapgood | Apr 8, 2021
Mary Osborn | Apr 9, 2021

What is your fax number?

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