Lowe's Home Improvement

beth mogg

I love my local Lowes. With using their app, I can typically be in and out quickly. I figure out where things are, grab it and go. Their Plants are enticing and staff is helpful and friendly, plus several are neighbors!

Anne Buldain

Regarding Store #1585 in Norwood on Ridge, I had a very positive experience in their Garden Center yesterday. Even though it was a Saturday and they were busy, Ronnie and Annie went out of their way to get me some mulch and potting soil. Since I have a broken neck due to a car accident, they did all of the cart hauling and lifting so I didn't have to. They are very wonderful associates.

Justin Marrow

I have been dealing with this location for almost a month now in trying to receive a delivery for a new refrigerator. I had the worst customer service experience of my life when dealing with whatever individual they had working the phones on 6/23/2022 @9:05am. When we called the first time, this young lady had the worst attitude. She cut my wife off from speaking, basically told her she didn’t know what she was talking about and refused to let us speak to a manager. Now, this is the second time I have dealt with this young lady. The first time, I spoke with the manager about how rude and nasty she was to my wife and myself. We were on the phone for 3 hours waiting to speak with a manager. Someone kept picking up the phone and hanging up. She was uncouth and very disrespectful. We had to call another store in order to get our order situated. I was told by the manager that they would speak with her and have a coaching. I called today to find the same rude and disrespectful young lady on the phone lines. She cut me off, told me I was wrong about my order time, even though I had voicemails to prove it, and then before I was done speaking, hung up the phone with no call back. I will never spend my hard earned money with this store again. You all should be ashamed of yourselves for letting individuals like that handle you customer care concerns.

Frednando Bothwell

Really helpful and pleasant staff. Found a couple things I needed. The self checkout was down. Jane got me out the door with a smile and chit chat to make my experience better.