Do you get waited on or you have to wait 10min while 3 employees sit and talk and finally I was rude and interrupted them to ask what isle gutters was in

It's the human condition. You are going to have good and bad days; good and bad service. Take it with a grain of salt and be grateful that you are still vertical at the end of the day.

They have always been super helpful to me, never had a bad experience.

Always have had excellent customer service there.

Some times customer service does not back up a company reputation. You were not rude interrupting them. You were so patient.