Brennan Heating & Air Conditioning

Erica Villanueva

We had our furnace replaced and ac installed on Wednesday the 27th. Worked fine for one day and completely stopped working by the 29th. I called multiple numbers multiple times and FINALLY got ahold of someone and they told me that the earliest they could send someone to look at it would be the following Monday! They said that was after they did some shifting around because if they didn’t it would have been weeks…. Completely unacceptable in my opinion! This company should be ashamed of themselves. It’s 100 degrees outside and it was becoming unsafe for our 16 month old child and 3 large dogs. My husband came across Hales. The operator was amazing bending over backwards to get us squeezed in with a tech. The tech was at our house within 20 mins, issue diagnosed in 5 and resolved the issues CAUSED by Brennan’s in 15! I DO NOT RECOMMEND BRENNAN’S! Sincerely an extremely dissatisfied veteran family.

Jason Reed

Had a mini split installed on 4/1. Installers hands down great workers and people! Wife even made them lunch. They were a pleasure and professional and clean. After not getting an invoice for a month I followed up with the company to get a status. I had this project financed and the bank got their invoice and submitted payment. During my call with the office I let them know that I still didn’t have the mechanical permit and the inspection had yet to be completed. Additionally since working with the team on their proposal and the contract I have been asking to get a service contract set up to stay in compliance with the warranty. Still nothing. Yesterday I leaned that the finance short paid them by $90. I was called and told I needed to pay now and what CC would I like to use. I said oh thanks for calling could you please tell me the status for the mechanical permit/inspection as no permit was sent with the package and also let me know about service and a service contract. No information was made. An email was sent because I do not want to pay the $90 until the project is completed and closed out with the final inspection. Updates will be done as this project gets completed and the company gets their final $90. Project finished and closed out I will happily pay. Overall other than installation not a good experience and will be reaching out to Costco!

Matthew Laverty

I had Brennan install a furnace and air conditioning for me a couple weeks ago- and through the whole process I've been impressed with the friendliness, professionalism and honesty of everyone I've interacted with. Brad and Evan were the head of a great team on site, and did an incredibly clean install job, even when I asked them to do some modifications to how the existing system was oriented- instead of any questions, i came out a half hour later to find that my "can we do..." had been done. They very obviously care about their work, were great about educating me through the process when i piped up with questions, and never let me feel like i was in their way, despite my barrage of questions, and the fact that I was constantly in their way learning. In addition, Aharon was a great resource both in recommending the system as well as in final configuration- his knowledge and willingness to dig in to the particulars of my setup to make sure i was happy with how everything worked was very welcome. Everyone who I've worked with (Brad, Evan, Aharon, Steven, Shelly & Chiquita, as well as the speedy and professional electrical and compressor crews who's names i unfortunately don't recall!) have made a very expensive week much more easy to deal with, and I'm thankful I feel that i can trust everyone for my future service needs after having worked with so many people who seem to like their job, and the company they work for. The consistently high bar of people I've talked to was really good to see and put me at ease with the process and the expense.

Richard Orlikowski

Lennox Furnace/ac installed Jan 2019 for cost of $13,500 Been 2.5 weeks since first service request January 19, 2022. Service showed up twice to repair, and still is not fixed. It works for anywhere 2 days to 7 days then I get the error code 228 pressure switch failure. This switch has been replaced, all venting pipes checked, I was told that maybe the drain box may need to be replaced. When I get this error code the heat is shut down and now I can’t get ANY call back from Brennan, just the sound of frost crackling in my house. I left 4 calls so far. Very, very, VERY poor customer communication. I bought through Costco and wish I never did. Update 02/23/22 - Updated stars from 1 to 3. Well, last week the drain collection box and drain trap was replaced with new parts. Parts still under warranty, no charge. Had to pay $280 plus tax for labor. I was finally upgraded from the new techs to the “specialists” techs. They seemed a lot more knowledgeable with the furnace and the design nuances. I could have fought this labor charge, but frankly, they wore me down and I just wanted it fixed. Seems to be working so far and now we are at sub-freezing weather, so fingers crossed it will keep working.