D.C. Department of Human Services

Olivia Green

Any experience I've ever had with this department I've always come away angry but today I talked to a young lady named Vineka and this young lady literally brought tears to my eyes. Vineka was polite, friendly, and most of all curtious, she said yes mamam no mamam she never once interrupted me asking questions or gave me the impression that I was getting on her nerves like I have been getting all week from calling this department. I awoke this morning feeling bad and actually put off as long as I could calling this department so I picked up my Bible this morning before my regular time and done my Bible study then I called DHS .I only had a short wait to be connected to a live person and she was definitely a blessing sent from GOD. Vineka know that you really made my phone call to DHS an enjoyable one and because of you my mind was set at ease and my day has become much brighter .DHS should really screen their employees and actually record and listen to how some of these employee actually send out the impression that " I'm getting paid rather your business is completed or not so whatever " These comments probably aren't even read so what's the point anyway.

tamia williams

It’s been over two months and My case is still pending. Every time I call it’s a different lie. A week ago I told them to just deny me and the lady laughed and said no. 😑 I applied March 13th today is May 10th.

Vince

Absolutely the worst service I've ever experienced in the USA. If we weren't located in the US, I'd interpret the treatment as demands for a bribe. Most of the workers are incompetent. Reaching them requires waits of 2-4 hours, and when you reach them they don't know anything and can offer no help. Two times, two different workers promised to call me back later, that they had to keep taking calls in the meantime because my case was "too complicated" (it wasn't complicated at all). Of course, they never called me back. They are liars. I asked to speak to a manager - they put me on hold for 5 minutes than told me no manager was available and they had to keep taking other calls. I tried going to the agency in person but due to COVID only the call center was open. This agency is utterly broken. Dealing with enrollment or any paper work issues is an absolute nightmare. The extent of incompetence and disregard for the public, the people they're paid to serve, is astonishing. If you have to deal with them, my advice is: try resubmitting applications online - do everything you can to help yourself. The other thing, is to keep calling the call center until you land a competent agent, of about 8-9 calls I've had 1 good agent so far.

Tressy Conyers

I been terminated after submitting all my paperwork they keep taking about someone is going to call yet nobody calls