Extended Stay America - Kansas City - Overland Park - Nall Ave.

M B

DO NOT STAY HERE!!! IT IS DISGUSTING!!! Smells horrible. Stains all over the floors. Kitchen is dirty. There's even a whole punched into the door. They charge you $100 "deposit" and don't tell you about it when making the reservation. They then said it's probably because I didn't book directly with them. I booked directly with the hotel over the phone😡 Lies, lies You have to "check out" kitchen supplies, they are not in the room. Trust me pay a little extra and go somewhere else.

J

Positive: Quiet, convenient, and clean and comfortable Negative: Nothing really notable. There is a broken down van in the back parking lot that should be removed and pet rooms could be limited to a certain area or on opposite ends verse in the middle of certain floors. Towel exchange could be more convenient.

Verified Hotel Guest

Positive: Good location. Some of the rooms are decent...so long as you dont look under bed. Trash is swept under there. Negative: I have stayed here twice & I always leave after check out time & ive seen the housekeepers going room 2 room w/ only a spray bottle& towels. No cart/broom/mop.etc Bring disinfectant. Also it says breakfast but I never see any.

Shirley Rivera

The bedroom was fine, the bathroom clean. But billing system is obsolete. Extended Stay charge you the night plus the $100 for deposit. They took around 5 days to refund back those $100 to your card. Most hotels just do a temporary hold and when you check out they remove the hold 2 or 3 hours later. This particular hotel actually charge you the $100 and the night fees. That's a big billing inconvenient. Specially for people that are road traveling and have exact money to do a emergency road trip. People that are driving state to state needs those $100 in their card immediately after the room is verified. ¡Customer service!