Jamaica Center Dermatology Group

Madeline Jackson

I’ve been going to this office for one year. The providers that I’ve seen were wonderful. Verna, PA and Navjit, PA are very knowledgeable and addressed my issues. The reason for my low rating is due to my horrible experience with Forest Hills Dermatology billing department. They stopped mailing me my bills for co-insurance. I assumed that my insurance covered everything since I never heard from them after three initial times. I paid all my bills on time. I had a nagging feeling to call them to inquire about not ever being mailed a bill for my last visit. Then, they told me I owed them $587.26! I told them that’s incorrect and for the dates of service they mentioned, I paid them in full. However, Forest Hill Dermatology billing department lost all records of the payments I’ve made except one. I literally paid them over $300 hundred dollars and they had no records at all! Manager Zach M. got very nasty with me over the phone. Telling me that what I needed to do was call my insurance to ask them why they don’t cover 100% of my treatment. He went on to say, “I don’t know why you would want to pay all this money for these treatments!” Which is none of his business. I was turned off and disgusted. I’m grateful that I keep meticulous records. I was able to prove that I paid them and they credited my account. I paid them the balance. I spoke to Zach M’s supervisor. I think his supervisor’s name was Crystal McKenna. She made excuses for him. It’s not what he did, it’s how he interacted with me. I didn’t like it at all. Customer service goes a long way. So does service recovery. I did not get that at all. Ms. McKenna told me if I ever had any issues with any bills again to call and ask for her. I told her that you will never hear from me again because I will never go back to that office because of my experience with the billing department. They don’t notify patients that there are bills and treat you like your guilty of owing them unless you prove it with receipts. They should have that. Their record keeping is sub par. Stay away from them.

Richard Hamilton

One worker can spoil the whole bunch, a hispanic customer service rep that greeted me was totally arrogant. I didnt blow a gasket I kept composed. Other were accommodating.

Christopher BK

Very friendly and quick

Manisha Chand

Had an amazing experience with Ms Candace during my aero laser session. She was kind and gentle. Did my session with great care. It was my first time going to this location I will definitely keep my session at this location.