Avella Specialty Pharmacy

Evgeny Galyaev

In our 4th week, no meds. Anything else to say?

Iswhat Itis (NoGTO)

Wife has been waiting for three weeks for a prior authorization, on a medication that is vital to her health. She now has been without her medication for a month. Michelle borsch, is the supervisor of the department that my wife has to deal with. (inflammation auto immune disease, and infectious disease) as you can see by the department name, it’s an important medication. This woman dropping the ball like this (for the third time) shows she is lacking in her work performance, or just doesn’t care. A person like this should not be in charge of anything past a janitorial position (and definitely not at a pharmacy at all!!) This is not a person that does reviews, however, messing with my family is not okay. This needs to be rectified ASAP. A check and balance system that can hold the responsible parties accountable would be a good start as well. Feel free to post a phone number that can get me above the above named parties head so we can move forward. Next step, I’ll be in the lobby tomorrow morning (you guys are located down the street from me on 19th ave) to speak to HR. **Edit** Calling my wife 6 min before you’re walking out the door Michelle, is not a good way to do business. As you know, we all have careers that require our time. To be honest, just do the prior authorization as is your departments job, and we can get that vital medication that much faster. Seriously unbelievable that you manage a department and have the order of things this far out of even functioning. Some day you will require something and you’re unfortunately going to receive this exact level of customer service.

Cara Maddux

THIS LOCATION CLOSED DOWN 2 WEEKS AGO- no notice given! this was a great pharmacy...

Stephanie Z

Very nice, patient (because they are always busy) and informative Pharmacists! I wish they were closer to my house, had a drive-thru and the ability to refill online but I think Excellent Customer Service trumps all that. Thank you!