Verizon

Patricia Romero

I bought a phone over phone from Verizon! The guy never ask or checked on how much storage I would need! I knew nothing about that until yesterday! I received iPhone11 10/14/2022 yesterday and attempted to transfer from by old phone to new phone- Two times it said can’t transfer not enough storage on new phone! Can’t get human on the phone with Verizon so went into the store! Young man Ben checked out my old and new home phone they sold me a phone with not enough storage to transfer current phone to new phone! Since it was their error he and I felt I shouldn’t have to pay the restocking fee if $50.00. The manager said she could order me a phone with enough storage and refund me for the phone she sent! Ok, so she processed refund hand me the paper and that is when I found they had charged me the$50.00 restocking fee! I brought it to her attention, called Verizon, while on phone the manager then lied to my face saying she had told me prior to the refund! I have changed cellphone providers and am forever done with Verizon!

Rico Suave

Steven is a terrible rep; the manager of this store doesn’t know how to train their people, rude, obnoxious and not worth the drive for bad customer service and people that don’t know what they’re doing . This is store is a farce and should be shut down or restaffed . Don’t come here or waste your time - Steven needs to be fired

Karl Hoffman

Was unable to purchase a phone screen protector from the place I purchased my phone. I was able to purchase said item on line. Box stores may become obsolete.

Kathy Gordon

Horrible service. Was not helpful and seemed especially annoyed by the four different senior citizens that needed help. Do your job. Definitely changing service after this visit. Spoke to another customer outside who says the same.