Staybridge Suites Plano - the Colony

Chris Medrano

Hotels have their own rating system and for that a five star hotel has certain features that help them receive that status. This is not a five start hotel based on amenities and luxury. Based on my room and experience it was a five star experience, would stay again. Close to everything fun and great restaurants and shopping a short drive up and down the tollway

Tamika B

I'll start with the positive....all the staff I encountered was very nice and helpful. The common areas appeared clean, there was not trash anywhere. The laundry room, gym outside seating area and pools appeared clean as well....the downside...my room was full of hair!! Dog hair, human hair, who knows what other species type of hair. I have a rambunctious toddler and she would be full of hair by the end of the day it got on her clothes, in her mouth, everywhere. After a complaint, housekeeping was sent to vacuum but, I think that made it worse the cheap vacuum on hand just did not get the job done. I would've brought my Kirby had I known. This is a pet friendly hotel. The breakfast was ok, there was not a variety, they served the same thing every day. Would I visit again..probably not

Dub Karriker

Had to stay here unexpectedly and got a nice suite at a reasonable rate. Pleasantly surprised at the size of the suite and the amenities. Convenient location. Nice staff kept the place clean and provided a decent breakfast. Would stay here again.

Abbie Davis

Trash needs to be taken out. Maids clean poorly and leave previous items and trash in rooms. The woman late night clerk was the only best thing about this experience. She was kind and very helpful. We were moved from our original booking at the Holiday inn. I'm assuming because we have children. We were not told why we had to stay here. They just moved our reservation. No kids allowed at the Holiday inn Express on Memorial in The Colony. They could list this on the site so people don't waste money or time.