The Villages of Dallas

K H

Why is there so much turnover with the staff? Why doesn't Management do something about it? Could it be Management is the problem? It compromises the service that the residents receive. Response to owner- All that sounds good on paper but in actuality none of what you said happens. My family member stays there and they said turnover is atrocious. Ensign does not take care of their employees period.

Amanda Haley

This is such a caring place! Some of the best people work here,I'm so thankful for them! They provide all levels of care & they just remodeled so the place looks amazing.

Meagan Longoria

My dad spent the last days of his life here in the skilled nursing unit. We wouldn't have chosen this place, but it was the only place nearby that the VA would pay for. The staff was competent but overworked. The shared rooms are depressing and small. There is room for one chair to be shoved into the space. It's hard to have more than two visitors. You have to walk through one resident's space to get to the person on the far side of the room. There was no TV on my dad's side of the room. The hospital bed has to be a foot away from the air conditioner because that's the only way it fits. My dad was in hospice care with a degenerative disease. The first day he didn't eat, they stopped bringing meals. His appetite came back a bit so we brought food from home to feed him the next couple of days. Meals did resume after a family member complained. There also seemed to be a weird turf war with the hospice company we used, despite the fact that there was an agreement in place between the two companies. The nurse was annoyed at requests from the hospice social worker and brought it up to my mom saying hospice had no authority. This is not something someone losing their husband needs to deal with. A few concerning things happened after my dad passed away. He passed away about two hours after I left his room. The nurse who called to notify us first said he wasn't doing well rather than being direct and saying he died. Then he said that his body was cold when they found him. This is highly unlikely as body temp only lowers about 1.5 F per hour after death, so he wouldn't feel that cold yet. Also, that's just a weird unnecessary detail to share. When I arrived the next day to collect some of his things, a circular fan was missing. I went to the front desk to ask if they had seen it and found that they were using it at the nurse station. This fan had his name written on it in 3 places and was sitting next to his belongings in the room when I left it. It would not have been easy to confuse it for V of D property. The nurse on duty gave the fan back to me. I understand it was hot and my dad wasn't using it anymore, but no one left a note about where it went or asked if it was ok. They were just going to keep it. My dad wasn't neglected, but I wouldn't choose this place if I had it to do over again. I guess it works if it's all you can afford.

ramona golden

I have to say how wonderful everyone is. The staff there at The Villages of Dallas are the most kind, caring, loving, patient, respectful, and understanding people. Thank you 🙏🏾 to everyone from the bottom of my heart for all you have done and continue to do to make dad’s new home comfortably for him. God Bless you all❣️❣️❣️