Chipotle Mexican Grill

Ryan Elms

One worker was helping me with my salad and did a great job. After he put the salad, beans, rice and meat another crew worker came to help him on the assembly table. She then proceeded to take my plate and then grab the meat tongs and put half of the meat that was already put it in my bowl back into the container. I was throughly confused as to why she would do this when he had already completed that part of the assembly and then proceeded to tell me that actually he had put to much and that if I kept that much she would have to charge me extra. I thought that this was extremely rude since not only did the portion size not look anything beyond reason for a single portion and the manner in which she just put it back without even giving a second thought to ask or explain. I had no choice to proceed with my order due to work and only having a short amount of time for lunch. She then put my food on a dine in plate even though I told her it was to go and ignored me and went to help the next customer. The other guys who were working did a great job, but I cant see any reason to return if thats how this crew member is allowed to treat customers.

Sean Warr

Ok experience. Usually pretty busy. Take note, if you place a pickup order, expect it to be ready at around 15 min past your pickup time. *Had to take off 3 stars ✨. Pickup order was completely off. How do you order a bowl with 2 proteins and get a salad 🥗 bowl work no proteins. Definitely won't come back to this location.

lily moore

This location is very unprofessional with shady services. 1. Charges a solid buck as “tax” for anything under $9, you’ll be the only colored person in line and they’ll go about scrubbing their countertops for minutes and minutes until they come to take your order, ask for a dressing for your salad and they lie they don’t have it when there’s two tubs sitting in their fridge.

felisha williams

I’m very disappointed I stopped going to the one on Leesburg pike because of bad service . I understand Iam a restaurant manager and we are all short staffed . But my problem is I came in today October 11,2021 at 2:45 left out at 2:57. I almost walked out; there was a older lady you can tell she’s new trying to learn meanwhile there’s two employees doing nothing but don’t help me finally lady comes takes my order . Once I get to the register there’s no cashier the one employee goes to the back and tells me she will be out in a few miniares ….. two minutes go by she finally comes out with spoons takes my order and that’s it . No bag no thank you welcome to chipotle or nothing . It was not busy and I was the only customer. Very disappointed