Chipotle Mexican Grill

Darren Lee

This is the worst Chipotle I’ve ever been to. I live 5 minutes away, so I’ve frequented it way more than I’d have liked to. What’s most impressive is their sheer consistency in providing bad service and screwing up orders. The last 5 times in a row I went there they messed multiple things up. They ALWAYS forget drinks for kids meals or give the wrong ones, they serve extremely stale chips, and they have no clue how to roll burritos. I think I’ve had one burrito out of about 10 from them that didn’t just completely fall apart. They’re also terrible at managing mobile orders. They have a whole shelving system with letters for names set up for mobile orders, yet for some unfathomable reason, they keep all of the orders behind the register so you have to wait for 5-10 minutes until they acknowledge you to ask if your food is ready. Most of the time your order won’t be ready even though the “order ready” time has passed. They’ll even set it all out to make, but then just continue making food for the people in line - even though you’re standing right there and already told them you’re there to pick up your order. I don’t think this chipotle has ever gotten one of my orders completely correct. It’s almost like they train their employees to be bad at their jobs. I have to think the only reason this store is still in operation is because of its proximity to so many people and lack of another good option nearby. This place needs a complete overhaul in management and probably employees.

Kayla Lusk

Admittedly, I eat at Chipotle 2-3x a week. The fresh, healthy, high protein ingredients make Chipotle a great choice for a quick and tasty post-workout meal. Unfortunately, this location doesn't meet the bar Chipotle has set for its customers. I'm not sure when things changed. My workplace is close to this location so prior to COVID, I often ordered from this location. While I worked from home, I ate at the Burke and Woodbridge location, both are consistent with the Chipotle brand I've grown to love. Now, I'm back in the office after two years, and the Kingstowne location is not the same. The staff, mostly the women there, aren't very hospitable. They are impatient and lack customer service skills. I think training in this particular area would be beneficial. And, as crazy as this sounds coming from someone like me who adds salt to my food before I even try it, THE FOOD IS EXTREMELY SALTY. Someone in the kitchen has a very heavy hand. Two weeks ago, I couldn't finish my burrito after TWO bites. I was literally choking on salt. The salt was so overpowering, I couldn't even taste the food. I didn't complain, though. I chalked it up as a bad day in kitchen. But again today, the food is so salty that I can't enjoy my meal. I'm on the fence about returning my food but twice in a row, I paid for a meal I cannot eat. Honestly, I'm not one for negative reviews. If I really don't like a place or service, I'd rather just not return. However, my hope is that management will see this and work towards correcting these issues. Either way, I'm still a Chipotle fan, just not this particular location.

J Evins

Staff is very unfriendly/hostile. Although close to me, I will be going to other locations from now on. My first run in was when I attempted to get catered food for a party. When I got the order home, I realized I only got 1/3 of it. I called the restaurant, the manager kept insisting that I did not order the other items, even though I re-iterated that I had a receipt that said otherwise. Eventually, after about 5 minutes of back and forth, I get an "oh here it is". I sent my friend to pick up the additional items, since I was fuming at this point. Yesterday, I ordered pickup. My order was supposed to be ready at 7:50pm. I arrived several minutes after this -- the store does not use the self-serve pickup shelves, so you have to ask for it at the register. Anyway there was a line of several people -- the checker was very unfriendly. I told him my name several times and even spelled it out. Eventually, he gave me an order -- the name wasn't even close. I told him my name again, he then threatened not to help me because I yelled my name. Finally, about 8:15, he checked again -- my order was there the whole time -- it was missing the large chips though. Anyway, the fact that they do not use the self-service shelves and the staff is very unfriendly, I will not be going to this restaurant again. Hopefully one of the others in the area will be better.

Weekend Warrior

This Chipotle didn't have guacamole, or take NFC payments. I get that supply chain issues can effect the ingredients shortage, but there needs to be a sign that says what this restaurant is taking and not taking, has in stock or doesn't have in stock before beginning an order. No excuse for not having NFC payments.