Zulily

Rose Szatylo

I have purchased many items on Zulily. Be careful, many inexpensive items are very cheaply made. Even brands names can turn out poor. I recently purchased brand name boots and the zipper broke the first time that I wore them. Customer service is poor and it is difficult to return. In this case, It was over 14 days as the boots were for spring and I couldn't return them. I took the boots to a shoemaker and they showed me they had previously been repaired. I am not impressed.

Allison Logg

I have been buying from Zulily for almost 10 years now and have been a loyal customer. I enjoyed receiving the packages even though sometimes it would take a while or wasn't exactly what i thought it would be , the prices were good and sometimes i would get something extra in my box. I even bought a pair of shoes that ended up being to small and no problem they gave me store credit for the full price and they let me keep the shoes which I donated and bought more stuff on their site. My last name changed and i probably had three accounts including one recently, just because i start using a different email and would forget my previous information. I started buying from them again, excited just bought a new house and got a new job so i bought some clothes and was going to start buying stuff for my house but after this last experience with the company i will never buy from them again. I had 4 orders with numerous items. Three of the orders shipped and i received a wrong item in 2 of the orders which happens. I was expecting it to go how the shoe issue went but since it was them who gave me the wrong item i figured they would fix it, i assumed they would just refund me my money and that would be that. I assumed wrong , the first item was the wrong size, i like the shirt so i was fine with just keeping it, they gave me a $5.00 credit and i kept the shirt. Now the second item was a totally different item, i didnt want. My option like the shirt return it for refund or keep and $5.00 credit. I felt like they made the mistake so they should make it right not the other way around. I emailed for both mistakes and i responded pretty much that they should fix the issue since they were the ones in the wrong, i didnt have to return the shoes for store credit. I just started getting automated responses so i called which ended how i hoped with me getting a refund. But it was a complete headache, and the lady on the phone commented that i havent bought much from them which shouldnt matter but i have for almost 10 years but not anymore.

M Stein

Their products are very cheep and most are shipped directly from China taking weeks to get to you. Their customer service is terrible too. I had several items with damage and they wouldn't give me my money back, just a store credit. Oh and if you want to send something back that isnt the right size or has other issues you have to pay the return shipping and you also only get store credit, no refund. I WILL NEVER BUY HERE AGAIN!!

Renee L

Not very happy with how many times I've ordered something from this store and how many times zulily has cancelled my order without a refund. Unless you consider store credit a refund. Last time I ordered, however, I didn't even get store credit. But the vendor had no problem taking my money. Always hesitant to order something because I feel like I'm being robbed every time. And let's not mention how long it takes for orders to actually come in. So by the time I get my order my kids have outgrown it or I had forgotten about it.