Aegis Living Issaquah

Christina Feldstein

Aegis is a very warm, friendly, and welcoming place to work and to live. The staff is very loving, caring and dedicated towards our residents. Aegis Living Issaquah has a very down to earth, fun, family feel about it. The communities grounds are beautiful and is next to a wetland, and we have been known to see a few bunnies, ducks, and birds walking and flying around our beautiful property. I've loved working here and have enjoyed getting to know the residents and their families!

Melanie Westra

Aegis has been the most amazing place you could place your loved one for aging care! Very professional, very responsible, very hands on and emotional care for your loved one and especially YOU!

jennifer Creagan

Beautiful grounds and intimate cottages. Perfect location and amazing care team/staff

Ed Steenman

My experience with Aegis did not end well. I had my mom there for about three years in their Issaquah facility. On the plus side the actual caregivers themselves were very dedicated and really did their very best to help make my mom's time there pleasant. There are lots of activities and the place sure looks good from the outside. One of the challenges of working with this facility is their somewhat complicated fee basis. They have a system of care points and rates and rent points and rates with monthly invoicing that makes it difficult to really understand what you are being charged and why. While in the beginning the monthly charges were quite stable, all of a sudden they quite unexpectedly and without an actual change in my mom's care needs just decided to up and double our monthly cost. In questioning them, we were told that there was an accounting error and we should have paid more the whole time! After some back and forth we realized that we needed to move her out since we couldn't pay this extreme rate increase and there was very little sympathy (read none) as to the impact moving a 90 year old woman that had always been a good resident and customer (we always paid on time and did everything we were ever asked). So know going in that there are costs variables and as we were told the company has targets to hit in terms of what each bed/room/ resident needs to generate in terms of revenue and if you or your loved one ain't cutting it, they will raise you fee to whatever they feel it needs to be. Beyond the money, I will also comment on a couple of other aspects that weighed on our decision to move out. We felt the quality of the facility slipped quite a bit over the time we were there. While the caregivers really do their best, we came to see just how thin they were spread (especially off hours) and always managed to 'efficiency' meaning keep moving. I also found myself often doing routine maintenance- unplugging the toilet, changing light bulbs, fixing window cranks, etc. after just being tired of asking for them to be fixed you just do it yourself. In interacting with the population there and coming to better understand what as and wasn't being done, we also started to really question the quality of time and care my mom was receiving- residents were often just 'parked' in front of the TV or other situations. We ended up moving her to family home and it is such a better environment I wish we had done it sooner.