PetSmart

Aimee Martini

Have had quite a few good experiences here. The staff members go above and beyond which is really cool. They have a great selection of cat toys/items. They really helped me with adopting my kitty and during a delivery they went above and beyond when Doordash messed up. I had covid and they made sure I didn't have to leave my house.

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Met two unfriendly and bureaucratic employees who are choking the adoption program We were fortunate enough to meet and adopt our first cat from here two years ago. The experience was smooth and the staff were very friendly and supportive. I still remember the nice brochure of coupons that allowed us to buy all the necessary goods for our cat. That is why I give 2 stars instead of 1. However, the visit we paid last weekend was a totally different story. When we dropped by the adoption corner, we were greeted with no one and an empty desk with nothing. After waiting for a couple of minutes, we had to walk around the whole store to find an employee to talk to. She seemed uncomfortable speaking to us. We asked about interacting with the animals there, she mumbled something like “you need to fill a form and wait for two to three days”. She also talked to the mic about printing forms, so I thought someone will do something about it. After waiting there for another couple of minutes, nothing happened. We approached her again, she seemed even more uncomfortable. She didn’t greet us at all throughout our interactions. She talked to the mic again. This time she made it clear that someone would meet us there. It led to a couple more minutes of waiting. A gentleman approached us and threw us a three-page form and emphasize that “one person at a time” and only after filling the adoption application form due to Covid and left. I understand “one person at a time”, but only allowing us to interact with animals after filling the form is clearly bluffing. This is NOT how you get pets adopted. I saw those cuties who looked helpless yet still embracing hope locked there, not knowing how the employees were preventing them from getting adopted. My heart breaks.

Si Borsari

I’m posting this review specifically for my dog’s groomer Coal. Very rarely has my Australian shepherd had a good grooming experience and she came home looking the best she ever has after a haircut. Coal cut the perfect amount and kept her Aussie shape. I could not recommend him enough! The grooming place was smaller than I imagined it would be so dogs were really close - my dog is excited and anxious around other dogs so it really means a lot that she had a good experience. I can tell they like the dogs there!

Parteek Makkar

I have been going to downtown dog lounge for grooming since I got my bernedoodle puppy and every time they had almost shaved my dog when I always ask for the teddy bear cut. This is the first time I visited the petsmart and they took best care of my bernedoodle and the haircut was exactly what I was looking for. They also were flexible enough to take my dog post his appointment time, obviously I informed them couple of hours before the appointment. Excellent service :)