Avis Car Rental

Joanna Israel

This place loses customers simply by not answering the phone Must not be meant for me to book through them

ray ki

This place is terrible, this location specifically. They give out bad cars with terrible suspension problems. Then when you ask for replacement car they don't give 1 after you paid an entire 337. So you're stuck without a drivable car after paying a fee. They then tell you to take car to get service, even after mechanic tell you the car steering column is completely wrecked and relay the message they STILL refuse to give you a replacement car. The manager Julio or whatever dude name is is completely awful.

V Akula

0 starts if possible. Their star customer service does not cease to amaze me. Booked a car with them and prepaid it 4+ days in advance. After being charged for the entire rental, Their superstar Julio ( Does not want to give me the last name) calls me and says they don’t have cars and we have call corporate and cancel the reservation and request the refund. Refuses to help, horrible and poor customer service. Shame on you “Julio” - pretty sure that’s not even his name. But you’re in the K5L, oak lawn location- you know who you are.

Daphne Cruz

Poor experience, poor communication, poor everything!!! Do not waste your time. Made an online reservation just for them to call and say there’s no cars. They gladly still took my money and said for me to dispute the charge and late fee…. So wow, why now I have to take on triple the work for something they could easily reverse. No refund has been given