Address: 400 Arch St, Philadelphia, PA 19106, USA
Phone: +12159238660
Chelsea
Positive: I like that check in was quick and easy, there was parking available and the hotel staff was very accommodating. Negative: Being in the historic district alot of people are out touring until late evening i think the pool should be open until atleast 10. I also think the menu at coins should be more kid friendly i have a toddler and noticed other kids as well.
Jacob Parnell
Pretty terrible experience. The good: Great location: the hotel is in old city and is walking distance to many historic locations and great restaurants The bad: The service is terrible. Housekeeping didn't visit our room once. We specifically asked for a duvet cover and no one brought us one. The shower didn't work very well and switched between hot and cold water in the middle of the shower. Our bed had stains on it. The hotel and parking is very expensive for what it is. The hotel is understaffed. Front desk would constantly put us on hold or even not take our calls. Overall, the hotel is not great. You'd be better off finding a cheaper name brand hotel elsewhere if you didn't care where you were staying. However, if you want to be able to walk anywhere in Old Town, this hotel is in a fantastic location.
Alexander Kirchberg
This place was great and I'd stay here again. The staff was great, rooms were clean, and the bed was comfortable. That said, some things could be updated (the elevator sounds/feels old, the ceiling in the room maybe popcorn, the carpet seems old, etc). But the location is great and I will consider this place again for the next trip.
Taylor Saylor
I seriously never write reviews, unless I have a great experience. But this weekend was ridiculous. Rooms were fine, staff was friendly. The thing that really ruined our experience was the lack of house keeping. I absolutely take Covid seriously and I realize that waiting to clean the rooms until after checkout is a safety precaution. However- they need to provide an area to get rid of excess trash and towels. We had four people staying in our room- with take out food and showers everyday, thatโs a lot of trash and towels. The rooms are pretty tiny so thereโs no where to really put access towels or trash. We ended up having to stack dirty towels in the closet, and we had trash in corner- but it was awful!! We ran out of toilet paper and had to call down to the front desk for more towels and toilet paper (they donโt replenish ANYTHING unless you ask) and the staff had an attitude with me for wanting four more towels and ONE extra roll of paper. This hotel was not cheap and we expected at least the basics to be covered. On top of that parking is $40 a night (NOT included in the price of the hotel, but they wonโt tell you that). We will not be recommending this place to anyone. Side note- do NOT eat at the coins restaurant. Thank me later. ๐คฎ
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They don't have any special rates, they do have parking right next to the hotel but even if you're staying at their hotel you'll need to pay for parking. The rate is $38 for a whole day. Or $12, first hour and then $10/hr.
No. Why would there be such stories?
When the weather permits, and it is warm enough. You can always call and ask the receptionist about that. Besides, you would not want to be outdoor and in the pool when it is still cold out there
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