The Palms of Mt. Pleasant

Amy Patrick

I have worked professionally with the Palms for many years. They do a great job to provide excellence in all they do. The activities department does a great job providing fun opportunities for the residents!

vida robertson

My mother was in independent living and the lack of care she received is alarming. She had a fall and called the office asking for help; she was told there was nothing they could do. They didn’t contact me or provide any assistance. My mom lay on the floor for 2 days after this and finally called me (I live out of town). I had to call 9-1-1 to get her help getting up. She spent 6 weeks in rehab; not once did they call to check in with her or offer any assistance when we had to move her into AL. I am truly disappointed in this company and hope that someone benefits from this review and not put their loved one here.

Peter Schmitt

My Father lived for a short time there before he passed and we found The Palms to be very caring. Here we are 2years later and my Mom, after having a super year in Independent Living just transferred to Assisted Living. The staff are very professional and she is loving her new apartment. The Palms is an asset to the senior community.

Mark Geesey

My mother has been a resident of The Palms since Sept 2021--in Assisted Living (AL). This review is for those considering ASSISTED LIVING (AL) for themselves or a family member. I am a Registered Nurse and have been in healthcare for 30+ years. In my opinion, if you have a family member who is not able to advocate for themself due to physical and/or cognitive limitations, this facility borders on outright neglect. Be prepared to advocate for your loved one, including multiple visits weekly to monitor care. I pity the many AL residents who are vulnerable and have no visitors or family to attend to them routinely (sadly, this is the majority). I suspect the 5-star reviews are coming from Independent Living residents or their families; the facility seems to cater most to this group. The facility solicits 5-star reviews amongst residents by, at times, offering a raffle or some such other prize for leaving a great review and I have no doubt that the Independent Living is worlds better than Assisted Living. I have brought to management's attention multiple times meals being delivered to my frail and cognitively-limited mother and left tightly wrapped in cellophane---with no utensils or drink. Indeed, this is a problem for many residents in AL. In my mother's case, she does not have the strength. dexterity, or cognition to set-up the meal herself. She certainly doesn't have utensils. This has happened over and over again. On Friday 7/22/22 at 3 PM I found my mother in bed, still dressed in her nightgown. Her lunch, tightly wrapped in cellophane, no utensils to eat with, and no drink along with it. A pic is attached. The Director and Resident manager have a schtick routinely used to appease complaints but it is clear to me at this time that no real follow-up or changes in process have occurred to rectify some long-standing issues. Most aides do the bare minimum. One can expect assist with getting dressed, a meal delivered (often cold and without utensils or a drink), and assist at the end of day to get dressed for bed. Otherwise, any interaction with the resident is non-existent. Aides do not try to engage residents in activities or conversation, attempt to assist residents or draw them out of their rooms for socialization, or anything of this nature. In between the above dressing and delivering meals the aides may be found collectively enjoying the Assisted Living resident living room and dining area....both now defunct and primarily the aide lounges. Many of those in Assisted Living can not enjoy these areas because they do not have the capacity to navigate to these areas independently. And the aides certainly will not think of this. Sadly, Assisted Living Residents are in their rooms (not encouraged into other as areas described above) until the Activity Department provides an activity; even then, few attend the activities so most AL residents are in their rooms most of the day. The aides, in between the few items mentioned above, may be found usually collectively on their personal phones or in the living room and the now-defunct "assisted living dining"/activity room sitting. I have never, in 9 months, witnessed the Resident Director or Manager walking the AL halls to do checks nor being a frequent or even reliable intermittent physical presence in AL(again, the most vulnerable population) to ensure the resident Care Plans were being followed by the aides. Indeed on Friday after the latest episode with my mother, a meeting with the Assistant Resident Mgr and a collection of 3-4 aides revealed (according to an aide) the aides had no access to the Care Plans. So, when folks, like my mother are admitted and needs are mapped out---which dictate the level of assist and care a resident requires, this must solely be used for billing purposes as the aides appear to be completely clueless about individual care plans. Other AL families have been afraid to speak out for fear of retribution, or, the resident has no one to speak up on their behalf. I hope this honest review will provide much-needed change.