Shady Grove Utility District

Category: Water utility company

Address: 830 TN-139, Dandridge, TN 37725, USA

Phone: +18653973790

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

D. Canestrari

Oct 24, 2022

Customer service horrible. Always get a busy signal when trying to call. Attempted to charge us twice for same month, then threatened to cut off service if 2nd payment wasn't received. Can't believe I'm saying this, but actually miss kub.

Breanna Frazier

Oct 24, 2022

Called the number from several different phones and can't get it to go through.

Roji Kaji

Oct 24, 2022

This company is a joke. None of my family has lived in Tennessee for almost 2 years. My mom did, but she passed away in 2020 and we sold the home in early 2021. Never heard a peep from this company again...until today. They call me screaming...literally screaming at how I owe a water bill? I let them know know I don't own the house and had sold the house in 2021 and that they need to contact the owners - not me. Now, normal people would hear this and say 'Oh...we still have your number on the file for some reason lets correct that...' or something to this extent. NOT SHADY GROVE! They double downed. They told me they were going to go after my credit and send me to collections for 'refusal to pay.' Are you kidding me!? I could hear...I want to say her name was Linda...frothing at the mouth because I apparently dared to contradict her or proved that she was wrong. I cant wait for *this* collections call. . .

Larisa Frazzelle

Oct 24, 2022

I disconnected service 2 months ago and I'm still being billed. When I try to call the line is always busy... Maybe y'all will read this and fix YOUR billing mistake.

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Questions & Answers

Your Web site for bill pay is down. How can I make a payment??

Tammy Taylor | Oct 31, 2018
Marcie Morgan | Oct 30, 2020

I think you can call them, pay over phone.

Does anyone know how much the deposit is for a new account

Kristi Pruitt | Oct 31, 2019
Brian Brenton | Oct 31, 2019

Pretty high...

Yikes! No water off Johnson Road in Kodak? Anyone else or could this be something else

Amy Deal | Oct 31, 2018
Charlene Allen | Oct 31, 2019

No water on Four M Cir Kodak

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This is crazy shady groves utility phone has been busy all day. Is it off the hook. They made a huge mistake and I cannot even get it fixed. Pls answer your phone.

Sandra Arch | Oct 24, 2022
Sandra Arch | Oct 24, 2022

The one about not paying your bill and they were shuting off your utility.

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I agree, with all complaints. The 3 office staffers are rude. Linda especially. I tried to Google who is on the board of commissioners to file a complaint, but haven't had any luck.. if you know please respond. a complaint.

adrienne samartino | Jun 2, 2022
Diane Thibodeau | Jun 2, 2022

I am not sure but think that is a LOT of the customers showed up at their meeting it would make an impact. Of course their meetings are at 4pm when people are still at work or dealing with their children

Why don’t we have water this morning

Tammy Berkley | Jun 2, 2022
Diane Thibodeau | Jun 2, 2022

No clue.......we have water here. Hopefully you don't have a leak somewhere. Check your water meter to see if it is moving.

Bent road no water.... No emergency number. No answer...Tax dollars at work???

Maggie Miller | Oct 31, 2019
David Finchum | Oct 31, 2019

No water Riverpointe circle

No water Highland Circle in Kodak for the past hour. Shady grove phone line busy for as long. Any information or suggestions?

Connie Carden | Oct 31, 2019
Lonas Cordell | Oct 31, 2019

Mine to off Cagley circle in Kodak, and water phone says there not available at this time, call back

Can u drop off money after hours if the bill is due the next morning

Vickie Johnson | Oct 31, 2018
Stacy Large | Oct 31, 2018

Yes

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How long does it take for service when u pay ur deposit

Michelle Lang | Oct 31, 2018
Diane Thibodeau | Oct 31, 2018

Pretty fast.,same day if in morning but know deposit is non refundable. You never get it back

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