Extended Stay America - Phoenix - Midtown

Nate W

I want to be very clear that I will never be staying at an extended stay ever again!! Motel 6s are a 5 star resort compared to this place! Let’s start when you walk in: first you have to have a key or be let in all hours of the day, that should explain it all!! When you finally get in, the smell in the lobby is one that is makes you question where you will be laying your head for the night. When I was getting checked in, I was told only one of my two rooms was available (at 630pm) I said ok. Getting up to the room again the smell in the room was so unappealing even after being ‘cleaned’. The floors look they weren’t vacuumed, there was pieces of dog food still on the floor accompanied by what seemed like dog hair. The shower was clogged and had what appeared to be toothpaste still in the shower. Brown stuff on the curtain handles and stains all over the carpet. After getting my second room (approx 830pm) I walked in and walked out. The smell in that room was worse, the floors were even dirtier, sticky stuff all over and the shower looked like you would probably get fungus on your feet. As I was waiting to speak to Leroy, the assistant manager, about the second room, two gentlemen were attempting purchase a room, he told them he had to check the room before giving it to them to make sure it was ‘ready because he has had some rooms not actually made up but still given to guests. I proceeded to warn them of the accommodations, whether they stayed or not I’m not entirely sure. I let Leroy know that I would not be staying in the second room due to its poor condition, thankfully he was accommodating. He is honestly about the only decent thing going on for the place. But even his level of standards are questionable. While I was waiting for the elevator I could hear a young gal asking if someone else had access to her room as when she went in, the bed wasn’t made there was stuff all over and the stove was on. Leroy told her, no that the maid had just not finished the room….if I had any other choice, I can promise you that I would have not have stayed at this place and never will again! The company should be embarrassed of every aspect.

Nicole Smith

Manager is extremely nice and very accommodating. I stayed here for around 3 months for work and had a very pleasant experience. Very clean, decent coffee and laundry on site. Maintenance was there in hours to fix a minor issue. Couldn't ask for a better stay.

Sara-Marie S.

Evening staff is best.. weekend staff in the morning night mare it's like they always have an attitude, I'd you don't like working with people please go find that job. Other then that clean rooms. But no pool, happy to know the gym opened back up and least the laundry room is decent. But prices have come up if you want to stay here give it some thoughts..

Kevin Romo

we stayed Feb 8, 2022. motel is a bit outdated. found roaches in the drawers and they also came out at night after the lights came on. the window was not latched and secure so we had to prop something in it to keep it secure. shower rod was rusty and there was not a door sweeper at the bottom so there was a large gap under it. when the warmer months come more critters will be able to come in as they please. also the hallways smelled like cigarette smoke even though it is a non smoking hotel. would not recommend this place unless there is no other place available.