United States Postal Service

Category: Post office in New York

Address: 217 W 18th St, New York, NY 10011, USA

Phone: +18002758777

Opening hours

Sunday: Closed

Monday: 9AM–5:30PM

Tuesday: 9AM–5:30PM

Wednesday: 9AM–5:30PM

Thursday: 9AM–5:30PM

Friday: 9AM–5:30PM

Saturday: 9AM–4PM

Reviews

Juhyun Park

Oct 4, 2022

I had to visit this horrid place twice unwillingly because they failed to deliver my pavckage when I was home and just decided to keep it in their postal office. Each time I went I had to deal with this rude African American lady who gave me an attitude out of nowhere and treated me as if I didn’t know the most basic of stuff when I asked her questions. She really went out of her way to insult me. I could have made a scene with her but I didn’t because it was definitely not worth my time. I can assure you that you will not have a good experience with this woman. Try to avoid using this place and if you have to, avoid this woman at all cost. Horrible person. I believe there’s a problem with the management who doesn’t deal with her rude behavior against customers but I guess that’s just American standard. Disgusting.

Laquinza Montgomery

Sep 20, 2022

Horrible customer service experience and never have anything.

Simona Sivkoff-Livneh

Sep 9, 2022

Rarely have I felt compelled to write a negative review: this post office takes the cake. It has a number of rude to the point of behaving unhinged employees. Her name is India and she just yelled at me and refused to give me a price estimate for a letter that needed to go international mail. At this point another employee realizing how ridiculous, unprofessional and unprovoked her behaviour was, came to assist me. I'm not easily phased but this was an unnecessary vile experience that I didn't need at 9am. The manager was apologetic for his employee's tantrum but I can highly recommend avoid using this location if you can. The first employee dropped me mid transaction after taking a personal call then I got literally yelled by the next one. Seriously dysfunctional branch.

Kat StAmant

Aug 31, 2022

Such awful service. No human decency. Definitely no customer service. I also had an issue with a clerk on 8 who absolutely has an issue with dogs. I have never been treated so rudely in my life. Save your energy and walk to another usps In the area.

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Questions & Answers

Will the post office be open tomorrow

Daniel Cartagena | Jan 3, 2022
mami Mom | Jan 3, 2022

Yes on Christmas day is closed Saturday

Are the lobby open for PO Boxes?

Sandra Coleman | Oct 31, 2019
Danielle Scott | Oct 31, 2019

Yes. Window service closes at 5:30pm. The lobby is open until 7pm.

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Is there a passport window?

Byron Maynard | Oct 31, 2019
Richard Brafford | Oct 31, 2019

They also take your picture there

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CAN I COME GET A PASSPORT?

vincent longo | Oct 30, 2021
Frederick Malone | Oct 30, 2021

Yes....

What is the name of the boss of the NYC Chelsea West 18th Street postoffice?

Margaret Stern | Oct 30, 2021
Stacey Pryor | Oct 30, 2021

I dont know that answer, sorry.

Any drop off available on weekends?

Jimmy J. Velazquez | Oct 30, 2020
Danielle Scott | Oct 30, 2020

Yes Saturdays too but varies by location.

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I need to renew my passport - can I do it at old Chelsea post office ? what do I need to bring with me ? do I need an appointment ? I am a senior citizen and traveling is somewhat difficult so don't want to have to make two trips Denise m.

Denise Murphy | Oct 30, 2020
francozess | Oct 30, 2020

All you need to do is renew it there, walk in on business hours with your basic personal information, take pictures there and pay for em and you are set

Do you notarize letters here?

Katie Biese | Oct 30, 2020
Steven Gibson | Oct 30, 2020

No

DO THEY DELIVER MAIL ON SATURDAYS?

Craig Decamps | Oct 31, 2019
Steven Gibson | Oct 31, 2019

Yes

is there a passport window?

Dionisio de la cruz | Oct 31, 2019
Jorge Picado | Oct 31, 2019

Yes, there is one.. i recommend to go as early you can.

Is this post office open on Saturdays?

Harriet Feigenbaum | Oct 31, 2018
Dimitrios P | Oct 31, 2018

Yes

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