Highland Springs

Category: Psychiatric hospital

Address: 4199 Mill Pond Dr, Highland Hills, OH 44122, USA

Phone: +12163023070

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Keith Ward

Oct 8, 2022

Unprofessional and unreliable. They said they would take someone and when they got there changed their minds. They should do better with their pre-screening process. It's a joke

Cailynn Field

Sep 20, 2022

i came here unwillingly in 2017 for MH needs. i willingly called them and asked for help again in 2019 For PPD & suicidal thoughts and didn’t waste a second before asking if i was safe and if i needed a ride there. they helped me so much, i felt so cared for and the staff is always eager to help. i’m always referring people with mental health issues or addiction problems to highland springs. 10/10. they treat you like a person, not another patient.

Lesley Hall

Sep 16, 2022

My son and I went there as he is having major trouble with addiction. We were turned away as “he is not a threat to himself or anyone else” So in other words he has to be suicidal or hurt someone to be admitted. They did offer outpatient but in his state that would only allow him to still use.

Charlie Polston

Sep 9, 2022

I came to Highland Springs to get help. It used to be the best place in North East Ohio. They are completely ADA non compliant. My service animal was grabbed by the muzzle and then lunged at by a staff member. I was discharged after saying I was still suicidal. Nurses have given patients the wrong medication. I was denied a phone by staff when I wanted to call the patients rights advocate. This has seriously gone downhill. The Director of nursing was so high when I talked to her I got no results. Kitchen staff is verbally abusive during the week with no consequences. Nurses consistently deny patients their as needed meds if they don’t like the patient. No documentation of events by staff so psychiatrists have no clue what’s going on. Patients threatened with seclusion or drugged for having a panic attack. 99% of the staff is covering up all the illegal activity going on here. A girl hung herself in the seclusion room and the footage disappeared. Patients committing self harm in the unit and nothing being done about it. Employees on their phones not paying attention. Lack of consistency in daily routine and constant hippa violations to the point of me knowing peoples diagnosis, medication and dosage. A 19 year old girl had to scream for staff to help her roommate who was having a ptsd episode and beating herself bc the nurses said she just needed to calm down. Patients not being given their insulin. This is a dangerous place to take someone you love.

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Questions & Answers

Can I smoke cigarettes in your facility

Paul Evans | Oct 29, 2018
Jason Biggs | Oct 29, 2019

They give you 5 smoke breaks a day

Is this just a three day detox center or can you really help with a mental disability and a substance abuse?

Sandey Surface | Oct 29, 2018
Cartoon Heart | Oct 29, 2018

They have services for mental, drug and alcohol. If someone needs assistance mentally then they will go to that specific area. They can treat more than one issue at same time. Not sure about kids visiting.

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Do you have out patient mental health?

jack collins | Oct 29, 2018
Rob Day | Oct 29, 2018

yes

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Are men and women separated in this facility?

Heather M | Oct 28, 2021
Maureen Allan | Oct 28, 2021

No they are not, though they do have separate rooms. But they co-mingle on each wing.

I was there afew years ago for alcoholism and depression.Do you come to pick the patient up? I live near Youngstown Ohio.

Karen Kraft | Oct 28, 2020
Nick H | Oct 28, 2020

Highland only provides transport within 25miles of their facility. Try calling your insurance for a ride if you can't find one!

What are visiting hours?

Sam Tarantowski | Oct 28, 2020
Kristel Brier | Oct 7, 2022

There aren’t any

If I am feeling suicidal but, not addicted to anything can I still come to this facility

Annette Haston | Oct 29, 2019
J. Ash | Oct 29, 2019

Yes and you absolutely should right away!

Can a patient smoke while being there? Also, can a patient bring money so he/she can buy more smokes or do they need to brought in by friend or family? An then, is it a shared room or single.

tom janes | Oct 29, 2019
Maureen Allan | Oct 28, 2021

Yes, they can smoke. They are given opportunities throughout the day to go outside to do so. No, you may not bring money, I'm not sure if they can be brought in. The rooms are shared with one other person.

How do I get there if i want help bc if u go to the hospital they send where they want to send u

Alysia Kennedy | Oct 29, 2019
Barb Hewitt | Oct 29, 2019

I would call them and let them know you are seeking treatment You don't need a referral

DO PATIENTS HAVE TO BE REFERRED

Carol Davies | Oct 29, 2019
J. Ash | Oct 29, 2019

No you can walk in 24.7 for an assessment

How can I get answers on how my fiance is doing? I have her patient I.D number but nobody will tell me if she is even okay, what should I do?

dramatic_shock Tim | Oct 29, 2019
J. Ash | Oct 29, 2019

Unless your fiancé has signed a release of information, the hospital legally can’t tell you anything. It is a federal privacy law.

Is there and age restriction? What ages normally come in?

CarahLynn Burns | Oct 29, 2019
Linceplunge | Oct 29, 2019

Ages 18 and over

Why cant I speak to a patient and no one returns phone calls my son is in there and no one from the family has heard from him since he arrived may 10 2019

Eva Posey | Oct 29, 2019
J. Ash | Oct 29, 2019

If your son did not signed a release of information allowing staff to speak with you, they legally cannot even tell you s is their patient. It is a privacy law.

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Do they help with transportation

Tiffany Salsgiver | Oct 29, 2019
Kristen Gilbert | Oct 28, 2020

Yes

What time is the designated time for a patient to be able to call you from there

SOUL MAN | Oct 29, 2019
Megan Smith | Oct 29, 2019

They can call between 7am and 11pm daily. However if there is group therapy going on they can’t use the phones or watch tv. Usually more downtime in the evening after dinner

DO YOU accept medical mutual health insurance

charity averitt | Oct 29, 2019
baby doll | Oct 29, 2019

yes, that's what I have and I went there. however you may have to pay some things out of pocket, most insurances do not recover all mental health costs.

Is there a waiting list if you have no insurance and paying out of pocket & can i use a hardship grant towards my payments?

Kristen Harlan | Oct 29, 2018
Megan Smith | Oct 29, 2019

They prob won’t accept you if you don’t have insurance. Or they will tell you that your insurance covers your stay and while your in there trying to get treatment and de stress they will hand you a 3600 bill

I need a facility that will take payments out of pocket.asap i dont want to go to a state funded place knowing that it wont help me and it might leave me worse off then i am now.any recommendations? Please comment.

Kristen Harlan | Oct 29, 2018
Cartoon Heart | Oct 29, 2018

This facility will take payments out of pocket. Best wishes.

how long average stay

Beth P | Oct 29, 2018
Armesia Thomas | Oct 29, 2018

3 to 7 days

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Are dogs that are emotional support dogs allowed to stay inpatient

Angela Nicole (Ang) | Oct 29, 2018
Megan Smith | Oct 29, 2019

No. They have dogs come on Sundays for therapy day!

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In need of inpatient treatment but I don't want to wait to long for a bed does anyone know if i call every day if its likely to get a bed soon?

Jeffrey Hembree | Oct 29, 2018
J. Ash | Oct 29, 2019

That is not how it works. It is dependent on when other patients discharge and beds become available. Calling every day won’t speed up another patient’s discharge.

Can anyone give me a cpl recommendations on which health insurance company is best to have that covers most of inpatient care and that highland springs accept?

Kristen Harlan | Oct 29, 2018
Highland Springs | Oct 29, 2018

Please give us a call and we can discuss some options.

Does medical mutual ins cover inpatient stay? I was told No by one of ur assessment employers. And when i looked up medical mutual covering inpatient it said they do up to 20 days.

Kristen Harlan | Oct 29, 2018
Anita Nussbaum | Oct 29, 2018

It may have to be pre approved. I would call your insurance company directly and ask. I hope this helps you. I did outpatient there and got alot of help.

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What insurance do you accept?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

We are in-network with most major insurance providers and can often work with other insurers on an out-of-network basis. Please call us to confirm the status of your insurance company and to discuss your payment options.

What kinds of addiction programs are there?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

We offer inpatient and outpatient treatment programs for those struggling with alcohol, illicit drugs and prescription drugs.

What kinds of mental health treatment programs are there?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

We offer inpatient and outpatient treatment programs for those struggling with depression, anxiety, suicidal thoughts, bipolar disorder, borderline personality disorder, post-traumatic stress disorder, attention deficit hyperactivity disorder and more.

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How do you start the admissions process?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

You can call us anytime to schedule a confidential assessment or you can walk into the hospital.

What are the visiting hours?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

Please check out the "Visiting Hours" page on our website.

Do you provide transportation to the facility?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

Please call us for more information.

Is smoking allowed?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

Yes. There are scheduled smoke breaks throughout the day. Patients must provide their own unopened packs of cigarettes.

Can I bring my cell phone?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

You can bring your cell phone with you but it's only able to be used in emergency situations under staff supervision. Your cell phone will kept in a secured locker.

Is there 1:1 therapy available or is it group therapy?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

Treatment programming is delivered in a group setting, and individualized to meet each patient's needs, based on an individualized treatment plan. 1:1 therapeutic interactions also occur to discuss discharge planning, and when group alternative treatments are indicated.

Can patients make/receive phone calls?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

We encourage ongoing communication with loved ones and significant others. We have designated times on the daily schedule for phone calls. Exceptions to the phone schedule can be made for urgent situations. If you are calling to speak to a patient, please make sure you have his/her patient identification number. Without that number, we are unable to confirm/deny whether a particular person is one of our treatment programs.

How much does treatment cost?

Highland Springs | Oct 29, 2018
Highland Springs | Oct 29, 2018

Please call us to speak with one of our financial counselors. They will be able to walk you through your insurance coverage and what other options are available for you.

Whats the difference between the three buildings

Amanda Anderson | Oct 29, 2018
Brianna Ellis | Oct 29, 2018

The cedar unit is the dual diagnosis unit. Mental illness/chemical dependency. The meadows unit is for the more severe mental illness patients. Ex. Schizophrenia. The sunrise unit is for people who suffer from bipolar and depression.

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Is there a waiting list? And could i get a confidential dr.excuse for my job so i wont lose my job?

Kristen Harlan | Oct 29, 2018
Highland Springs | Oct 29, 2018

Please call us at any time to discuss your options.

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Do you do weekly drug tests fOT outpatient clients?

Mary Becka | Oct 29, 2018
Highland Springs | Oct 29, 2018

Drug testing is an individualized component of treatment to meet the needs of the patient and program.

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Do you take Medicare?

Ana DiFilippo | Oct 29, 2018
Highland Springs | Oct 29, 2018

We are in-network with most major insurance providers and can often work with other insurers on an out-of-network basis. Please call us at [phone number] to confirm the status of your insurance company and to discuss your payment options.

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Do you accept insurance? I cannot find a list of covered insurance on your website.

E Suca (Marisol) | Oct 29, 2018
Highland Springs | Oct 29, 2018

We are in-network with most major insurance providers and can often work with other insurers on an out-of-network basis. Please call us to confirm the status of your insurance company and to discuss your payment options.

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Is this a drug rehabilitation ?

grind music | Oct 29, 2018
Highland Springs | Oct 29, 2018

We offer inpatient drug rehab services for patients who meet admission criteria. Please call us with any additional questions.

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What times can you call a patieht

Elizabeth Kline | Oct 29, 2017
Highland Springs | Oct 29, 2018

Your best option is to call and leave a message for a patient and he/she can call you back during designated times.

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