DoubleTree by Hilton Hotel Dallas - Farmers Branch

Shanna Kerby

After a long day at work I was so tired my head hurt. The sweet front desk guy ask if a warm cookie would help. Loved he went out of his way to make my day better. Amazing staff, view, food. Highly recommend 👌

Tammina Ford (Mrs Ford)

The shower, bed, and location was great, but – I did not like that the staff got my room confused with another. I did not like that someone tried to come into our room in the middle of the night with a keep it's with a key card and if our door was not locked they would have walked in on me and my family. I did not like the poor communication received from staff regarding this mishap. I did not like the lack of resolve regarding this situation. I did not like having a charge attempted to my credit card for a no show when we arrived at the scheduled time of our reservation. I did not like the interruptions such as being locked out of our room and the knock of housekeeping asking us if we were leaving. I did not like how my special request notes were not honored (room for 4 required additional blankets, towels, and 2 beds)! I do not like how the situation was handled and how the manager told me that this same thing could have happened at any other hotel. I did not like how the pool was freezing in spite of the very hot temperatures outside. Our toes were literally numb and everyone's teeth were chattering. Lastly I did not like my overall experience at such a renowned hotel. I hand picked this location because I expected so much more. I am disappointed and heartbroken. I wish more could have been done to comfort my family. Instead we just had to mustard it up and make the best out of it because it was my son's state tournament.

Andrew Powers

Place looks run down. Room didn't have shower curtains, and when I asked for some the front desk person responded with "again?" Suggesting that this is a more regular occurrence. Breakfast is the same type stuff as what cheaper hotels serve for free. Staff were helpful and friendly for the most part and fixed immediate problems quickly.

Lara Harvey

The stay was okay. I think I've stayed here 3 or 4 times. I love the balcony rooms' lake view. There aren't any lights on the balcony so at night you can’t see anything. The lights are dim in the room and the light on the vanity mirrors do not work. Checked in and I only had 1/4 of fissure left on the roll and no extra tissue in the room. I give this hotel a 6 maybe 7 of of 10. Oh the cookies are always great. I hope this review was helpful.