Village Health Partners - Frisco Medical Village

Jamal Khoury

Absolutely the best medical office ever been to. The system they use through the portal and communication through texting with staff whether for appointments, billing, lab work is awesome. On appointment they will txt you the room number and when you arrive someone is likely to be there to assist you. No waiting around wondering if someone will show up. I really love this system and medical staff very knowledgeable and always ready to assist.

Lashawn

I am so frustrated with this place and the service I received, or should I say lack of service. I waited weeks for my appointment. The day of, I took off from work and drove 45 minutes to get there. I got lost on the way. This caused me to run late. I arrived, waited in line, and gave my name to the check in clerk. She said my appointment had been canceled because I was 15 minutes late and I have not responded to their messages. I checked the time and told her it just turned 15 minutes. I was technically there before the grace period. I was not late 15 minutes late and I never received a message from them. They had been texting the wrong number. I spoke to the site director to see if I could be seen or can they schedule me to see another doctor. She offered me fake pleasantries and said no and I had to reschedule. She even told me to take off another day (as though it's that easy). It did matter to her how long I waited for the appointment, nor the fact that I had to take off from work, nor did it matter how far I had to drive. It didn't even matter that they had text the wrong number. I even passed it all day and anticipation of blood work needing to be done as a new patient. It was 2:45pm and I had not eaten all day. None of that mattered. They offered no grace as a new patient. So cold and inconsiderate, and yet they want people to trust them with their health. I left there with tears in my eyes.

Ellyse Findlay

I have quite a few health problems and when go in for my initial care visit, most Doctors or Nurse Practitioners look at me like I am crazy and write off what I say. It usually takes months of test for them to understand my predicament. Dr. Sweta Manek was so professional and kind. When I told her my conditions she immediately referred me to specialists for my needs. Best care I have ever received on my first visit. She really made me feel like I was heard and would be taken care of! Also, all of the nurses and staff were incredible and made me feel like I have been patient there for years. Thank you so much!!!

Torrey Johnson

Very nice