Address: 2310 W Mission Ln Ste 4, Phoenix, AZ 85021, USA
Phone: +14809817000
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
mark hill
No help
MIKE JOOONES
Here on an update to previous review. Notice no response from company to my last review. No response to Better Business Bureau claim either. Ever wonder why they are not member of BBB? Currently pursuing in court. Had to track down owner of property as well. Recent very generic 5/star reviews obvious covers to boost stars.
Michael Bombela
I would not recommend renting property under the management of Real Property Management of East Valley. They will nickle and dime you left and right. Any time you get any type of notice from HOA you automatically get charged a $99 fee. For example: Had a friend come visit from out of town. He parked outside of the house. He and his wife stayed the night and left the next morning. HOA security left a note stating there was no overnight parking on the street. It wasnt a ticket of financial payment. Just a note. That cost $99. We were waiting for our guy to come by and spray the front for weeds. Got a 10 day notice from HOA to make sure we take care of the weeds. Again, not a fine, just a "warning" that gives you 10 days to correct. Another $99 fine. Good luck moving out. With the exception of the backyard we left the interior of the home specifically better than when we moved in. Upon moving in we completed the move in inspection and sent a bery detailed list of concerns or items that we noticed and did not want to be held accountable for. One of which was the caulking in the bathroom. The caulking was old and tearing away from both the interior and exterior of the shower stall in the master bathroom. It went ignored by RPMEV and 2 years later moving out, naturally became discolored due to the need to be recaulked. I have now been charged $400 for that to be replaced. No response received from them on this matter. DONT RENT FROM RPMEV
Amy
I wish I could give zero stars. Do NOT rent from here. Unless you enjoy having roaches in your fridge, stove, and all over your floors and walls. The property manager is acting like this is NO BIG DEAL and it took a week for her to even hire someone to spray (they went with the cheapest company though). Roaches are still alive and well now and she said it’s our problem. We have to figure out a way to get rid of roaches even though we paid $1500 in deposit and move in fees already. You would think that a company that provides housing would one: treat their clients with the utmost respect and do everything in their power to help with their concerns and two: have exterminated the roaches before anyone moved in to begin with. This is so unfair and all I get told is it’s my problem. MY PROBLEM when I didn’t start the infestation (we haven’t even moved in.) MY PROBLEM when they’re clearly in violation of the law by renting out property that’s INFESTED. MY PROBLEM when all I’m trying to do is move in and not have roaches crawling around in my FOOD that I put in the fridge. This is the WORST.
Thanks! Your review is awaiting moderation.
RPM East Valley does handle furnished rentals. Should you choose to rent furnished, we ask that you be flexible as the Phoenix market does not demand furnished rental properties. Typically, they’re only requested for short-term leases during a job relocation or home building period. We have a detailed checklist that is also included as an addendum to the lease for furnished properties.
We lease the vast majority of our rentals in under 3 weeks or less (last year we averaged 17 days from marketing to executed lease). Our goal is to minimize vacancy and we market efficiently, this goes along with transparent communication weekly of the feedback received and if we might need to reduce the monthly rental rate.
Statistics show over half of all renters have pets. Being open to pets will increase demand through the entire prospective rental pool. If maximizing rent is important to you, maybe you should consider pets. If you would rather play it safe, it’s OK to say no pets. If you are open to a pet, we always say, “pets considered on a case by case basis”. That means we may approve the right pet, not all pets.
The tenant pays RPM East Valley rent and we deposit it into our trust account. We direct deposit the rent from the current month into a bank account of your choice generally on the 9th or 10th day, minus our fee and any other expenses.
Yes and No. If the property is vacant, owners can handle the repairs needed to make the property “rent ready,” if they choose. However, either the client does all the work or we do all the work. It gets messy when there are too many chefs in the kitchen. Once the property is leased, we require that our preferred vendors be utilized. This ensures leasing deadlines are met, as we work with these vendors regularly. They are insured, licensed, reliable, trusted, and we know what to expect.
For tenant-occupied homes, tenants submit a maintenance request via their online tenant portal through Our Software Property Ware, a first-class technology specific to maintenance and property management. Our portal allows tenants to submit a work order request by providing a description of the issue as well as upload photos of the issue, when appropriate. Owners receive the same notification of the request that we do. Once submitted, our goal here is full transparency of everything going on with your property. Tenants can also track the status of their request online. When a request comes in, we assess it and see if it needs immediate dispatch or if we can proactively troubleshoot the issue with the tenant. There are many common repair requests our team is trained on how to troubleshoot. If the issue needs professional help, we assign the work order to one of our preferred vendors. We have in-house maintenance capabilities and utilize third-party vendors for electrical, HVAC and plumbing repairs. The technology enables the vendor to contact the tenant to set-up a time to make the repair. Our vendors will complete the repair if under $300, take photos of before and after work and submit an invoice to our company for approval. We make sure the cost of the repair is fair and that the work was completed satisfactorily. The management agreement allows us to approve any repair under $300, without having to bother our clients. Larger repairs over $300 require owner approval, so we will contact the client in those cases. Exceptions to the $300 approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property we will do so, which protects our owners best interest. Once a repair is completed and invoiced, Property Meld requests the tenant complete a survey asking them to confirm the repair was completed satisfactorily, if the vendor was professional, and to rate their overall experience with the vendor and our team.
Getting properties rented efficiently is pivotal to our success and happy client owners, so we generate as many qualified leads as possible. We achieve this by syndicating marketing efforts to the top rental websites (over 15+). We also use best-in-class technology called ShowMojo to assist with pre-screening, scheduling, reminders, follow-up, and feedback for every interested party. Any call into our office is also answered live between 9:00am-5:00pm, Monday through Friday. This is crucial to get homes rented quickly, because if they do not speak to someone, they go elsewhere. We also share available listings with realtors who have clients looking to rent in specific communities and neighborhoods.
Its not a restaurant, basically you see if youre interested in one of the properties they manage, and apply for one or multiples. Very professional very friendly.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.