Address: 449 Connecticut Ave, Norwalk, CT 06854, USA
Phone: +12038663039
Sunday: 9AM–5PM
Monday: 8AM–7PM
Tuesday: 8AM–7PM
Wednesday: 8AM–7PM
Thursday: 8AM–7PM
Friday: 8AM–7PM
Saturday: 8AM–6PM
Dan Holland
Honestly, I don’t know anything about cars. But, I came here for a routine oil change and everyone who worked on my car (that you get to sit in while it’s being completed) was so friendly, funny and helpful. Beats waiting 4 hours at the dealership for something so simple!
Taryn Flynn
The employees were pleasant and professional. They explained what they recommended be done and why it was necessary but we're not at all pushy. Highly recommend!
Paul Monson
The oil change at Valvoline was quick and efficient. The pricing was slightly above average for a standard change, but nothing absurd. The employees were all professional, but a bit impatient. Overall a good experience.
David Radulski
Vinny and his team were professional, knowledgeable, efficient and safe. They have an excellent process and discipline. I highly recommend and will be back. Long version: My 2012 Jeep is manual transmission with select 4 wheel drive and a 3.6 L engine. Bad things happen when fluids get too old to do their jobs. I went in to Valvoline for a simple oil change but was so impressed with their knowledge of my vehicle that I got fluids changed for all transfer cases and transmission. No hard-sell to me, instead Vinny discussed pros and cons of each option clearly and transparently. I’m an experienced mechanic and the fact Camilo called the tech support line to confirm proper fluid types was a very good sign these guys knew what they were doing and wanted to get it right. They checked belts, air filter, battery and radiator. The tech actually doing the under-car work (Jeffrey) verbally confirmed all steps to another team member and showed me the sludge that confirmed my decision to change all fluids. The team was military in their precision and process. Another very positive sign. They had the right tools at hand and appropriate safety gear. Shop was clean, well laid out and orderly. They even did an after-change double check on tightness of all plugs and filters. (Anyone who has done their own oil change and had a drain plug magically work loose on the highway appreciates that). The team was almost military in their precision and process, well managed and seamless, constructive and supportive. I’ve never been to an instant oil change place before but if the rest of Valvoline’s shops are this good I’ve been wrong not to do so. Again: I highly recommend.
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They do talk. The only thing I've seen them upsell is the oil. Regular or the more expensive synthetics. Synthetics are good. Items like air filters both engine and cabin have to be dirty. They show them to you. Take a minute and read the maintenance schedule in your owners manual. I take two different cars for all fluid maintenance. It is cheaper than any dealer price. If you feel like they are going too fast ask them to slow down and have your owners manual in hand. You'll find that what they suggest usually always reflects the suggested maintenance schedule in your manual. All the other banter in the shop is so they know they have completed everything correctly and it aids them in faster servicing of customers cars.
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