SERVPRO of Rutherford County

Renee Grotheer

I purchased tile from Lowes. Serv Pro was contracted by Lowes. Initially, I was happy. The tile installer did a good job on the tile. What I did not know until my husband installed the new toilets, is Serv Pro broke the flange around one of the toilets. That was a mess to repair. A one day job turned into an unfinished job. Again, Jake did a good job. He was professional and kept his work areas clean. Because so many people were involved in this job, it’s hard to point a finger. I will say when I went to Lowes due to an error that Serv Pro was honest about, Lowes was more than happy to resolve any issues. They were gracious and refunded me money for materials and labor that I had been overcharged due to a measuring error. What has me beyond disappointed is being told three different days that Serv Pro was coming to complete the job. Three days of me waiting at home for someone to bring the baseboard that Tommy measured and knew was necessary to complete the job. I was eventually told, by Blake at Serv Pro, that they don’t do baseboards and he was going above and beyond to accommodate me. I argued that when did doing the right thing become “above and beyond.” My tile is beautiful, Lowes has been great but Serv Pro was not honest with me. Too many people telling me different things. I will use Lowes again but I will not use Serv Pro.

Valerie Syharath

Excellent response time. Explained process well. Worked with us while we got insurance claim started. Documented process and stayed involved by checking progress of clean up. Answered questions. John was very knowledgeable and professional. Would highly recommend them to anyone needing damage restoration and repair.

Jen Holliday Myers

Very easy to work with, genuinely interested in helping us, extremely empathetic to our situation, kind, and professional throughout the entire time. We even got a call back after they were done to ensure we were satisfied. Can't say enough good things about our experience and highly recommend to anyone needing their services. Special shoutout to Eddie, contact on site who made us feel comfortable, worked hard to get us a same day appointment, and patiently answered all our questions! Cannot thank him enough!!

P. Demko

Jeff and Samantha were very helpful in coordinating fire services from 10 hours away. Now we are working with the local ServePro. Thank you for all your help. Dark Room N. Royalton, Ohio.