Firehouse Subs Virginia Center Station

S. Walker-Johnson

My husband stopped at the Virginia Center Commons location to grab dinner. The order was placed and correct however, the food was old. Once we arrived home to eat, we opened the boxes and the subs looked dark. We assumed it was just a little burnt, but still attempted to eat the sandwiches. After bitting into the meat, we both immediately spit it out. The sauce and inside the meatballs were black and dripping with grease. They must have been cooked and recooked SEVERAL times. I called and spoke to the manager (Brian) and shared with him our dissatisfaction for our dinner. He shared that sticker must’ve been incorrect and the meatballs could have been older than 3- days old (YIKES)! He offered to make fresh sandwiches tomorrow but I would prefer not and to just receive a full refund.

Holly Garland

First time visit today — ordered ahead online, order was ready & waiting for me when I got there! Was greeted upon arrival, food was made correctly. Jamaican Jerk Turkey was DELICIOUS! Only small gripe was my cookie was broken up, but still — everything tasted fine. I will be back!! 😎

Jesse Hodges

Whatever the previous order was, it was smeared all of the boxes our food was in. Both of them looked like the picture posted. I can't recommend that anyone should go here. I know I will not be going back anytime soon (if at all).Jesse, we are so sorry to hear about the state of the order you received. We strive to maintain a clean and sanitary restaurant at all times. Your comments will be reviewed by the proper management team to address with the staff. Thanks again for your invaluable feedback and we hope you give us another chance to prove we can do better. Anna / Guest Services

Ginny Eyler

Great staff! I placed a Togo order and my husband got held up and was late getting there, So the order had been sitting for 30 min🙁. The staff was so great, they made him fresh subs! Can’t thank them enough! We eat at this location about 2-3 times a month and will continue to! A+ staff!Wow, what a great review to read, Ginny. Your amazing feedback means the world to us as does your patronage. We can't thank you enough. We hope you come back to see us again, soon! Anna / Guest Services