Embassy Suites by Hilton Saratoga Springs

Ryan Shawyer

We thoroughly enjoyed our stay here in June of 2022. Room was spacious and clean. Great breakfast and evening reception and the staff was friendly, helpful, and courteous. We will stay here again in the future.

Rita Morrongiello

My mother, my daughter, and I were visiting from Florida and booked a stay for 5 nights in a 2 Queen Bed 2 Room Premium Suite. The room was very spacious. The breakfast was delicious and everyone working there was very friendly. However, that's where it stops. Some of the people who work at the front desk were friendly, but others need some more training on customer service. To begin, my daughter found a dried up dirty hand towel in her bed, which means the beds weren't changed. It was disgusting! My mom then punctured her leg on the bed she was sleeping on because the metal hooks securing the mattress were broken and sticking out from the bottom. Another hook and screws were also found on the floor. We went to the front desk and explained the situation and showed the lady the screws we found and the cut on my mother's leg. She apologized and said someone would clean the room and repair the bed, and she gave us the option to change rooms. We decided to stay in the room since we were already settled. A manager never contacted us to discuss what happened or to see if my mom was okay our entire stay. Nobody from the front desk checked in with us to make sure everything was fixed either. Our beds weren't changed for several hours, but the bed my mother was sleeping on was repaired quickly. My mother continues to have pain where her skin was punctured. I also had to frequently request that the water, coffee, and snacks be replenished throughout our stay, even though that is an amenity that is supposed to come with the premium suite. I called the front desk to let them know we needed toilet tissue and the man who answered the phone said they didn't have anyone from housekeeping available and that they keep some extra at the front desk that we could go pick up ourselves. As a Hilton Honors member, I have stayed at many of your hotels in the past. However, this recent stay was not a very pleasant one, and I hope these issues are addressed quickly for future guests.

Tim Moran

Really nice place. There is a restaurant on the first floor. The food is really good. It is extremely clean. Rooms can vary from small to massive executive suites. I would recommend taking a pit stop there.

Donna Martin

We live close by and frequent the hotel's happy hour with the really nice bartenders. We wanted to take advantage of the low winter rates which included a made to order breakfast and cocktail hour. It was nice stay local get-away. Close to the movie theater, bowling alley and Saratoga Casino. Would definitely do it again.