Extended Stay America - Jacksonville - Riverwalk - Convention Center

Dwyane Kohn

The staff are personable and great rates. I lost/de-magnetized my key over 20 times, and they still had a good attitude towards me. 10/10 would stay again.

Gina Schneider

Absolutely awful, they should be shut down!!! Stayed there July 2, 2022...do not recommend When is the last time someone from Corporate visited this location? What kind of hotel are you running that normal people who want to stay there should feel unsafe and dirty/disgusted by the condition of the hotel....awful! Do they have a manager or head housekeeper, or any housekeeper? The entire hotel smells, the sheets were not clean, it's as if the bed was not cleaned in between guests. Our clothing & hair smelled after staying in the room one night. Drugs were being delivered to guests, on a guy on a Segway on the elevator (the person on the Segway told us so...). Why did the front desk allow the Segway past the front lobby? There were 3 'workers' behind the front desk that night, all of them appeared to be so stoned, it was ridiculous.

Jeff Tabora

Lady at front was EXTREMELY NICE. No issue with staff. But... Qtip in window, which window was busted, cockroach IN OUR BED, and mold/mildew under sink lip... Was trying to get my daughter ready for her wedding in this room but REALLY

Tika Whitehead

I have to express my gratitude for Lesia, GSR onsite, she's awesome!!!! I called several hotels in search of a safe haven with comfort, she was very thorough with info and patient, I didn't have a second thought about staying here,thanks again for great customer service 👍🏽