Tru By Hilton Jacksonville St Johns Town Center

Richard Love

I love this Hilton brand. When we look for a hotel, it’s usually just to get a little rest so we don’t spend much time in the room. The Tru brand fits our traveling lifestyle perfectly. It’s always clean and has all the amenities needed. We made our reservation later than w expected but had no problem at all. The hotel is in a super nice area and there was plenty of parking. The front desk clerk was very accommodating and pleasant to talk to. We look forward to staying here again when in the area.

Hope Bell

Nice new rooms, beds firm but they have bedding that feels like a cloud, you know those sheets you’ve washed a million times and feel like feathers? That’s what these sheets feel like. Absolute heaven. Breakfast is decent. Showers have a nice shower head and pressure.

Dave Payne

The night of April 28, 2022- I would NOT stay here again, nor would my wife. The biggest issue we had was the fact the DEADBOLT ON THE DOOR DID NOT WORK. This is ROOM 302. This meant ZERO security over night whilst we slept aside from that flimsy inside door latch. We actually took the laundry board and placed it in front of the door in case someone tried to come in, it would fall and wake us up. For whatever reason the door doesn’t line up with the deadbolt hole in the wall. That means when you turn the deadbolt, it hits the wall and won’t engage the hole. We noticed this after 10 p.m. last night or else we would’ve gotten a new room immediately. The sad thing is since this is a construction issue, the door and deadbolt have been like this since day 1, and no one has fixed it. I emailed Hilton’s executive team (found on Elliott.org) immediately last night regarding this issue, and the general guest correspondence email, and as of now, 2:11 p.m. April 29, no one has touched base. We tried to tell the front desk about this issue upon checking out, but there was NO ONE at the desk or anywhere in the lobby. Bizarre. If you can look past this liability and security hazard, I still wouldn’t recommend this hotel. The king bed room was as small as a hotel room at the W Hotel in Manhattan. I mean, it was tiny. There was hardly room for the two of us, and I managed to hit my shin on the wooden bed surround they for some reason have as I was navigating the space between the end of the bed and the exposed closet/fridge against the wall. Oh, and I was hitting my head on the wooden shelf the protrudes over the sink when I bent over to wash my face last night, this morning. If there was an in-room coffee service, we never found it. Lastly, the bed didn’t have those nice hotel sheets and comforters that we usually see in any hotel bed, particularly in the Hampton Inns for example. There really weren’t any extra pillows, like again, Hampton Inns offer, and there weren’t any extra blankets that are generally kept in the room’s closet (since there isn’t a closet). Oh, and I asked about getting late checkout, and I was told noon was the latest they could do; they only had cleaning staff from a temp service and those cleaners had to be done by noon so we couldn’t stay any later. Ok…

Eric Bouchard

Clean, simple, comfortable beds. Small standard rooms. Bumped into bed frame a few times. Small desk to work on. No closet or drawers. Just shelves. Center night stand but no outside night stand. In my opinion, good for overnight and short stays.