We had an two issues where we were invoiced by plate when we have sun passes in our cars. Our service rep at the service center was extremely nice, helpful, and took care of our needs in a quick manner.
Muayed Munther
Sep 21, 2022
Great service I walked in there and they kept me really quick and set everything for me
Thank you! 😊
thomas henry
Jul 6, 2022
Great experience! Very fast! Thank you, Will! 🤘💀🤘❗
imtiaz parvez
Jun 2, 2022
I went there to reactive my sunpass account. I want to say Thank you so much Mr. Dave for your help. He is very helpful. I appreciate you.
Had to replace my windshield due to a big crack. Took off the transponder but will not stick to new windshieldwill , Still have a balance on the old one. Can I transfer the amount to a new transponder and how ? Use the same old account ???
I received an invoice for toll enforcement even though I have a Sunpass account?
Fabiola Bastardo | Mar 28, 2022
Jose Martinez | Mar 28, 2022
That means either there is no sufficient funds on your account, there's an issue with your credit card, or an issue with the transponder. Go in and they'll tell you
It's not a fine it's just more expensive to use Toll by Plate because they bill you. I prefer it because I don't use Toll roads enough to justify buying sun pass.
I have been trying to speak with a representative for 2 days. I followed the prompt to hold my place in line for a call back both times but I did not receive a call back. What can I do?.
i have a new 3 year lease car that has the same license plate. Do I need to register the vin number and description.
Mar Swis | Feb 26, 2022
Mitchell Gordon | Feb 26, 2022
No. Just change the YEAR, MAKE & MODEL of the new vehicle and remove the old one.
Why is "on hold" 105 minutes?
Michael McManus | Feb 26, 2022
Chris Roesch | Feb 26, 2022
Lack of customer service help and the lack of people having the information needed when calling making the calls longer. Best day to call is Saturday or use the website.
How do I update update my credit card
Susan Kauffman | Nov 28, 2021
Chris Roesch | Nov 28, 2021
By going to the SunPass website or calling the service center directly.
Why is your website always down. This is a joke. Voice mail is also a mess. You can do a lot better since you're controlling the turnpike...it's like being in a 3rd world country.
Mark Minter | Oct 24, 2021
Randy Ric | Dec 28, 2021
You’re absolutely correct.
Horrendous customer service. I filed a dispute, and it’s clear no one looked at it- they just said it was settled. A monkey could see the error on this item.
I need to cancel my sunpass account. How do I ..None of the choices gives you a real person
Gail Hnat | Oct 24, 2021
Regis Dobson | Oct 24, 2021
You have to call the office
I can't get a hold of anyone. I emailed called with hold time of over 1hr . What's going on with sunpass??
Anthony Sciberras | Oct 24, 2021
Ana Smith | Oct 24, 2021
New system. I had to go to their location near me.
Are minis available
Susan Kravit | Oct 24, 2021
Mitchell Gordon | Feb 26, 2022
Publix, Walgreens, CVS, AAA, Amscott, BLACKSTONE, Toll Plaza Centers and Walk-in Centers.
i live in boynton beach, fl, where can i buy the new ez pass that is also a sunpass?
Gerry Bielawski | Oct 24, 2021
Mitchell Gordon | Feb 26, 2022
Get a SunPass Pro. This has the suction cups. It's $14.95 + Tax. You can get one at your nearest Publix, Walgreens or CVS.
I bought a new car, so I have to buy a new Sun Pass for the may same plate in the new car?
Dolores Vernet | Oct 24, 2021
Frank De | Oct 24, 2021
no
Is sun pass interchangeable with EZpass?
Carol Way | Oct 24, 2021
Gregory Sumner | Oct 24, 2021
No, I'm from Maryland, have ezpass but had to get sun pass here in Florida
How do i switch a transponder from one car to another?
Linda Gaddy | Oct 24, 2020
Jules | Oct 24, 2020
Sticker transponders cannot be moved from vehicle to vehicle. Hardcase transponders can be moved from vehicle to vehicle as long as the license plate number for each vehicle is listed on your account and the transponder is properly mounted.
I use Sunpas in the Fort Lauderdale airport but they told me you email is not readed after passed the sunpas. Can you chek for me if they already charged
Luis Verdejo | Oct 24, 2020
Arianna García | Oct 24, 2020
You have to go to the SunPass service center.
How to obtain am online account.
Site Data | Oct 24, 2020
Mitchell Gordon | Feb 26, 2022
Use your Account Number & Mailing Zip Code, or Transponder Number & Mailing Zip Code. You can set up your Username & Password, with this.
This could be one of a few things. 1st, the card on file could've expired..2nd, The debit card used didn't have enough funds and 3rd, you never saved the card on and you could have forgot to add funds. This is why having Auto-Replenishment, will keep you from lapsing.
I would first call SunPass or stop by their office to make sure that it is able to be activated. Seeing as it is 11 years old. The technology might have changed from 2008 to 2019
I am being charged by sun-pass for a toll on the Florida twp.
I have never been on the Florida twp.
They have a picture of a motor cycle with a tag on it
I have never owned or ridden on a motor cycle in the state of Florida.
Joseph Stone | Oct 25, 2019
Mike Vincent | Oct 25, 2019
Call and dispute
My name is Martin Stein.My acct.. is 15959824. At the airport WPI. Parking preferred does not accept my Sun Pass. Is their something wrong???
martin stein | Oct 25, 2019
Mike Vincent | Oct 25, 2019
Oops
is the glades rd. boca raton surpass office open on Saturday and if so what are the hours?
Marty Strouch | Oct 25, 2019
Herve Andrieu | Oct 25, 2019
Office closed on Saturday
how can I set up e-pass
Joe friedman | Oct 25, 2019
Snej Nedeva | Oct 25, 2019
You have to buy the device Sunpass first and follow the interaction
My car was stolen 2 hours ago, what should I do?
william camacho | Oct 25, 2019
Rosalia Cox-machado | Oct 25, 2019
Go to the SunPass website and remove plate/tag mark your transponder as stolen.
I cant recall my user id and password. as I have a new email address, im not getting account information. what can I do to pay the account and to add a new transponder?
Hello I am a csr for sp..... when we launch our new system it came with problems....this cause tolls to be post out 4 to six week later that's why you saw those repl... check your activity because there's where u will see over payment not with your repl
what is wrong with your website.I have tried to update my vehicle info and it takes forever and then says it is not working.
What should i be doing to make it work properly?
Michael Wolfson | Oct 25, 2018
James Wilson | Oct 25, 2018
Michael, i would suggest you contact the call center directly they have great customer service representative
Is there a way to pay my tolls. I used an ez pass on a rental car and discovered that they don't work in Florida. My rental company will charge me a $5 fee for each transaction?
Terrence Ryan | Oct 25, 2018
Doru Barna | Oct 25, 2018
Call sunpass and pay over the phone then stop in a plaza and buy a sunpass
We were using our gps and ended up on the ramp that was a "SunPass" ramp! We are in a rental car what do we need to do.. We did not purchase a pass? Help..
Lisa Carpenter | Oct 25, 2017
Carole Casorla | Oct 25, 2017
This has happened to me on more than one occasion and in various cities across the US. And I never received a bill. My belief is that Sunpass can tell that a rental car used that lane...after all the tag is registered to a rental car agency. And they probably expect tourists to use those lanes by mistake. So it's very possible the rental car company will pay the bill. Don't quote me, but like I said, this has happened to me at least 5-10 times. Hope this helps.