Central Iowa Shelter & Services

Category: Homeless shelter in Des Moines, Iowa

Address: 1420 Mulberry St, Des Moines, IA 50309, USA

Phone: +15152845719

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Tommy “Wally” Collins

Oct 24, 2022

They will feed you like the county jail

Pablo Zapata

Sep 22, 2022

I has a Bad experice here Bad treament, rasictisme,and Bad treament, desrcutition of property Bad every staff member espiscally the blacks and whites

nakesia saulsberry

Sep 14, 2022

They treat the homeless people like they are prisoners instead of people in need of help and resources and they don't serve nutritious and healthy meals.

Ambyr Wirtz

Aug 21, 2022

This is the absolute worst place that I've ever been to! The staff don't have any compassion or respect. They don't do anything about people who are belligerent & allow things to happen that definitely shouldn't!! I wouldn't recommend CISS to anyone.

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Questions & Answers

I want to bring donations to the shelter. Is there a specific time I need to bring them? Also, is there a specific side of the building I need to bring them to?

Cherie Kamm | Oct 25, 2019
Rayne Fardreamer | Oct 25, 2019

Front door between 9 am and 1 PM or 3 PM to 5 PM. Just tell staff you have donations and they'll even send someone to help you, usually one of the residents.

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What time do u serve food

pamela mason | Oct 25, 2018
Elizabeth Flowe | Oct 25, 2019

Meals are served at 6am, 11:30am and 6pm. Most of the time the meals are quite tasty. I have had to stay here on several occasions.

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will i be able to leave the facility at any time day or night?

Tracey Sorter | Oct 25, 2019
Donna Richard | Oct 25, 2019

U have to be there by 6 p.m. inless u do a chore. Than u can stay out til 8p.m. after that u can't leave til 2 am. If u work n can't be back at 6 p.m. get a statement from ur boss verifing that u work pasted that time

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Free meals? Where?

Laura Farrell | Oct 25, 2019
Tonya Lafarr | Oct 25, 2019

Daily at 11 or 12. You can call them for the hours 515-284-5719

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Can ppl come in to do laundry

Queen Legacy | Oct 25, 2018
Jeffrey Danielson | Oct 25, 2018

Yes. Just like showers, you can do laundry. Bring quarters, they don't make change, also detergent is available from the dispenser on the wall in the laundry area

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Where could I park my car when I come to the shelter?

TERESA SCOTT | Oct 25, 2018
Rachel Best | Oct 25, 2019

There is nowhere to park during the day. After around 4:30pm you can park in the parking lot, located in the back of the building, for the night, but you have to move your car somewhere else by 7am.

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Is this place still open??

Daniel Pettie | Oct 24, 2021
Central Iowa Shelter & Services | Oct 3, 2022

Yes.

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Do they have wifi

Javien Minniefield | Oct 25, 2019
Donna Richard | Oct 25, 2019

Yes, but it's not very good, tho

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What type of acomadations are available for a disabled veteran?

VETERANOne | Oct 25, 2019
sethnana | Jun 26, 2022

My son has a mental illness. He was just thrown out! 10:30 P.M. on Wednesday, June 22, 2022. Rick a manager or something said he didn't have time to explain. He was busy! Busy doing what? This place is a joke!

Hi will they help house you if your homeless and disabled

Angela Bonds | Oct 25, 2019
Rayne Fardreamer | Oct 25, 2019

As long as you don't need help with daily basics, yes. This is a shelter and though they help with housing services they cannot take anyone who needs 24/7 or nursing care.

Where do you donate shoes in DesMoines?

Bud Smith | Oct 25, 2019
Rayne Fardreamer | Oct 25, 2019

JOPPA Outreach or CISS

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Do u have any beds open for woman

April dawn Simpson | Oct 25, 2019
Andrea Breeze | Oct 25, 2019

Its first come first serve. Usually you only have to wait a day or two to get into a bed.

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Is it a generally safe environment , for people seeking to get back on their feet .

Matthew Sanchez | Oct 25, 2019
Pj Jackson | Oct 25, 2019

It's a really good place to get on your feet, I stayed there for a year when I moved to Des Moines and that was 5 years ago! I'm doing good with their help!

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On donations, are items like gently used clothing needed and accepted? Shoes that have been hardly worn? Socks and boxers that are nice and clean & like new? -Then random items like duffel bags, space heater(s), misc kitchen items etc...?

Top Shelf Innovations | Oct 25, 2019
Whitney Smith McIntosh | Oct 25, 2019

Either CISS or Joppa will take the items. JOPPA will more than likely take the space heater, duffle and socks.

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My husband is on hospice he requires oxygen and a nebulizer would it be possible for us to come there until we get into a place. And do you still have a bed bug problem.

Bonnie Sloan hi baby | Oct 25, 2018
Kim Lemker | Oct 25, 2019

Not advisable, the staff with the power trip problems WILL make your life hell and claim that it's by the book. EVERYTHING is a problem and brand new each time you come in.

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Since I am planning on staying in Des Moines, is there a mailing address that I could use temporarily for my address?

TERESA SCOTT | Oct 25, 2018
Roxy Romig | Oct 25, 2018

Yes you can use the CISS address and then come to the shelter and check at front desk for your mail. Mail doesn't come here until around 2pm so you can plan around that time

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Can I call somebody that

Jenny white | May 27, 2022
Linda Banks | May 27, 2022

Jenny try then see best of luck

Is there wifi can u have TV's

dre Ball | May 27, 2022
sethnana | Jun 26, 2022

No electrical devices are allowed. I couldn't even bring my MI son an electric razor

Do you allow pets?

Nickie King | Jan 27, 2022
sethnana | Jun 26, 2022

No pets are allowed. Not even service animals.

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How late do you have to check in

Hugo Fesseln | Dec 28, 2021
David Lee Venenga | Dec 28, 2021

It depends on if you have stayed at the Shelter before

What if you need a place to go and it's almost 11:30 pm and can they come pick u up

Dave Stirling | Oct 24, 2021
sethnana | Jun 26, 2022

They don't offer transportation

Do you accept blankets?

Bruce Lewis | Oct 24, 2021
Chris Barnes | Oct 24, 2021

As a donation they will as you bringing in own blanket to use while staying there no they provide blankets

Is there any beds available for a single female?

Brittany Hardin | Oct 24, 2021
Chris Barnes | Oct 24, 2021

Got to come in & try to get one if no bed available theyll stick you in a chair for bed

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Are they serving lunch to the homeless not living there?

Timothy Rhiner | Oct 24, 2021
Stephanie Cleaver | Oct 24, 2021

As far as i know yes they are. I can confirm tomorrow

Do you accept prepared food?

Brenda Shoultz | Oct 24, 2021
Daniel Roberts | Oct 24, 2021

Dont go there they treat people as if they are used property and throw them away when they are done. They run the facility like a prison your better off trying to couch surff than going there they kicked me out in the middle of winter 20 below 0 because of my mental illness.

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Do you have any room for a man with lots of health issues? I use a walker n don't get around well I'm waiting for disability and have appointments for drs concerning my disability..

Chad Sassman | Oct 24, 2020
SHERRY BRYSON | Oct 24, 2020

YES AND YES

I can't get a phone call answer. But do they pick up cans & bottles for donations?

Meek Nina | Oct 24, 2020
James Lemker | Oct 24, 2020

Meek Nina no they do not, but some of the residents would like to have them.

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Im a 48 yr old lady who needs help. I have no place to go n no job. Can someone tell me where i can go

Margaret Reeves | Oct 24, 2020
Andrea Breeze | Oct 24, 2020

You can go to the shelter. Its men and woman they have a clothing closet if you need clothes but you can go there if you need a place to stay.

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Are there any shelters where me and my boyfriend are able to share a room? He has epilepsy and separation anxiety. So being alone is really not an option for him.

Allana Jade | Oct 24, 2020
Bryan Oden | Oct 24, 2020

No rooms for two althow the wemons and men's dorms are both on the first level

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Ca. I just come in for a shower?

Nathan Reiter | Oct 25, 2019
Rayne Fardreamer | Oct 24, 2020

Public showers stre 9-11 a.m followed by open to the public lunch

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Availability on a room for a mother and a child?

Juana Hernandez | Oct 25, 2019
Jennifer Christensen | Oct 25, 2019

No children at CISS - it is adult only.

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is their showers open to anyone??

Tammi Harms | Oct 25, 2019
Donna Richard | Oct 25, 2019

U can go between 9-11 to take showers everyday.

Do u require an ID to go there? I have a friend needing a place to stay who doesnt have one

Tasha Meyers | Oct 25, 2019
Rayne Fardreamer | Oct 25, 2019

No ID required. There will be paperwork to fill out like agreeing to the rules and sign up for housing assistance. Primary Healthcare Homeless Outreach can pay for a new ID as well

Is this for family

Alicia Williams | Oct 25, 2019
Rachel Best | Oct 25, 2019

OMG, please keep all children away from here!

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Can they help me get my birth certificate and socail security card id ect i need real helo getting on my feet can you guys do that

Are Cortez | Oct 25, 2019
Karen Preston | Oct 25, 2019

They will help to they help me get mine

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When should I come in and talk to someone

Mike Cronk | Oct 25, 2019
Rayne Fardreamer | Oct 25, 2019

You don't go upstairs that's where the vets live. Go to the front desk between 9 am and 6 pm

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Can I leave out of here and go end my life

Paul Boruch | Oct 25, 2019
nanette turner | Oct 25, 2019

No

Why is central Iowa shelter being used for a mental sick place. They are keeping mental health sick people there putting them on housing instead of referring them to a mental health psick place to wait for their do

Sherry Shaughnessy | Oct 25, 2019
Lisa Echols (Cazy Mama) | Oct 25, 2019

No they are not a mental health place but they do not discriminate

Do you provide food and lodging for homeless Vet's? I don't see the shacks, huts and camps on the river. Who is your contact person to discuss helping those I've served before as a YMCA Director several years ago. Who runs "Stand Down" in the fall?

Chas Hunt | Oct 25, 2019
Melissa Walk-Polhans | Oct 25, 2019

I know they have special programs for vets. They do have free meals there. Otherwise I'm not totally sure, but I'm sure if you call they would know the rest.

Can u bring your pets

Raeleen Vonk | Oct 25, 2019
Zachary Oyen | Oct 25, 2019

If you have papers on them

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Can i get assitance getting houseing. N have bills covered

pamela mason | Oct 25, 2019
Moriando Moore | Oct 25, 2019

Are you coming to live at shelter?

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do couples share a room

Kenny Oakley | Oct 25, 2019
Albert Harden | Oct 25, 2019

it's a homeless shelter, not a motel...

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Is there a bed time ?

Heidi Forest | Oct 25, 2019
David Fedrick | Oct 25, 2019

Lights out is at 10 30

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Where do the homeless in Ottumwa Iowa Go to eat,

G. Carr | Oct 25, 2018
Tina Stephenson | Oct 25, 2018

That i dont know

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CAN WE STOP BY AND PASS OUT FOOD OR CHARITY MONEY TO PEOPLE INSIDE OR OUTSIDE IS STAFF GONNA TRIP

DEZ MOINES IOWA | Oct 25, 2018
Jeremy Ferguson | Oct 25, 2018

Im sure that they would be happy to have any help you want to give as long as you let them know what your intention is

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How do I get in

TWIN SISTERS | Oct 25, 2018
Christopher Calderon | Oct 25, 2018

What services do you provide? Or can provide

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Are they open anytime? My husband and I don't wanna be separated as I'm pg. Is it easier to just show up early? Are they open on saturdays? We have been in our car for a month just got jobs just have exhausted all of our money till we get checks :(

Jamie Straight | Oct 25, 2018
jessica samson | Oct 25, 2018

They are 24-7....the men and women sleep different areas is all, u can be together besides sleep hrs

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CAN I GO IN THERE AND HAND OUT CHARITY TO HOMELESS.

DEZ MOINES IOWA | Oct 25, 2018
Ryan Helgren | Oct 25, 2019

To add to Scott Schaff's response, for themselves

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Since I work an afternoon shift, is there a specific time I have to be at the shelter?

TERESA SCOTT | Oct 25, 2018
Brittany Marshall | Oct 25, 2018

You will just need to speak to the staff n they will work with you!

I will be comeing there couple days. But my concern is. Is there any bible study. N how often what days. Cause i need n enjoy that i tried to call no answee

pamela mason | Oct 25, 2018
Brittany Marshall | Oct 25, 2018

They have Team Jesus bible study Saturday mornings. The also have bible study on monday, wednesday, and thursday nights that they provide transportation. Church is on Sunday mornings and provide transportation as well.

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Can u sleep in bed. N what time u have to be in bed

pamela mason | Oct 25, 2018
Neppy Tuna | Oct 25, 2018

1030 unless u snitch and switch wit staff on lolo

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Who is allowed to stay in the shelters

Becky Miller | Oct 25, 2018
Roxy Romig | Oct 25, 2018

It is open to anyone age 18 and older.

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What is over flow

pamela mason | Oct 25, 2018
mark carver | Oct 25, 2018

Pam i don't work there, but my take on over flow is when the shelter is full and temperature is at the cold level of the shelters rules, they allow extra ppl into the main room to sleep,

So.... Six o clock is latest i can be there if i need a spot?

Michael Sevier | Oct 25, 2018
Raymond Hawn | Oct 25, 2018

No but 530 is more helpful.caution this shelter is often full. So much its difficult to stay there constant..we need a better shelter program for Iowa...Raymond

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