Familia Dental

Devin e

Waited 22 minutes just to be told they wouldn’t see me that day and had to come back. This was after waiting 10 minutes to check in because the receptionist was busy playing on her cell phone to assist me. Safe to say, I won’t be back ever to this place. Horrible experience.

Teress McCray

If it were possible I would give them zero stars. No one ever answers call or messages at the Springfield illinois location. They are very unprofessional. The office is dirty! They have dropped the ball on my son's care and no Oral Surgeon in town will deal with patients being referred by Familia Dental due to the lack of communication. Had to go to a different dentist to get him referred for emergency wisdom tooth extraction. Very disappointed!!

Mack Wroblewski

The ortho is great for the most part. Today I had went in and they told me I couldn’t go back because of what needed to be owed. But however, when a payment was paid yesterday they only told me so much was left to pay the next day. They lied in my face and told me I owe way more than I needed to but never explained that in the call last night. They didn’t take me back today because of the money situation. So I called later that day for them tel tell me that I can’t get my braces off. But today is the appointment that I was supposed to get my braces off. They keep telling me 2 different balances which they can’t make up their mind. I was told that I was supposed to owe x amount of money today which I was willing to do but they lied about the balance. I am so frustrated with them and I would just like to get my braces off. It should never be this hard to help out a customer and confuse them. I am beyond baffled on the way they treated me today.

K Fay

I came in Familia dental and I was happy that I was helped out nicely. Jacara and Dee helped me out with My braces in ortho and Ms Pat the ladies up front were so nice and welcoming thank you all !!!! We miss you EBONY!!! CONGRATULATIONS AND I WISH YOU WELL ON YOUR NEW JOURNEY!!!