Big Red's Bed & Biscuit

Cheryl Carroll

We recently moved to the area and Big Red's came highly recommended from multiple people and had great online reviews. So we booked our 2yo lab mix for 2 week-long visits this past June and July. After the first week, we received a FB Messenger message from an employee about sores on our dog's legs and saying that she was fired. We had no idea what to make of this, but immediately went to the vet and was told he had calluses from laying on a hard surface. That made sense since the dogs are outside all day and he laid on concrete under the shade covering. We debated canceling his second stay but he had seemed happy and we loved all the FB photos they post while we were gone, so we didn't. The second week he was there seemed fantastic from the photos, but within 30 minutes of being home, he was coughing and wheezing. He is a very healthy 2yo and is up-to-date on all vaccinations. We immediately called the vet and he was diagnosed with kennel cough. We had to give him cough suppressants and an antibiotic. The vet told us to report it to Big Red's, which we did. They responded that they had no known cases. He wheezed horribly just going up stairs, we couldn't talk him on a walk for over a week (normally he walks 3x day), it was the sickest he has ever been. It took him almost 3 weeks before he stopped all wheezing and was finally better. I have no proof, but it seems unbelievable that he was the only reported case of kennel cough that week at Big Red's. I was also extremely disappointed that he was so sick as soon as he got home; surely he had symptoms an hour earlier at Big Red's that went unnoticed and untreated?? I post this as an FYI to other new costumers. We honestly wanted to love Big Red's and didn't mind the steep prices knowing that our dog would be well cared for, but we don't feel like that was the case.

Natasha Higgins

My dog LOVES Big Red's! The staff is very friendly and I know my pup is well taken care of! Highly recommended!

Caroline Eudy

I had only ever boarded my dog once before sending him to BRBB. The first experience made me nervous to board him ever again. Unbeknownst to me at the time, they weren’t equipped to handle a young lab full of energy and not much training. I was contacted daily about his behavior and it just lead to a less than relaxing trip. But this time, I did my research and found Big Red’s. I called, and spoke with Skylar over the phone at BRBB and explained to her his temperament (he’s leash aggressive but always playful off leash). She said they see that often and made me feel comfortable about sending him there. They post pictures of the dogs and videos every day on their IG page. It was so fun to see them playing and having fun. I slept better at night on vacation knowing I didn’t have to worry about whether or not he was being taken care of! Thankful to have found this place. Will definitely be returning.

John Teague

First Class Service.... ❤️ The dogs love it...